Subject: DXB Escalations List
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Sun, 20 Oct 2019 18:02:08 +0000

Dear Mustehsan,

We have created a Google Document with a list of cases that have to be now resolved by your team or requires your intervention.

https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit?usp=sharing

If your team wants us to take any action on those cases please request that your team does the following:

  *   Leave detail notes on FD ticket of what action has to be taken by our team
  *   Set the case status to OPEN
  *   Make sure ticket is assigned to Either Apoorv or Shafeeq
  *   Be mindful that the case may be actioned in 1 - 2 days
  *   Highlight that row in Google Sheet in Yellow Colour

If your team has a solution which they can resolve immediately on their side, please resolve the case in FD, and highlight the row in RED.

We will add new cases to that sheet either every day, or every 2 days depending on when our team is working on these 3rd Party cases.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203