Subject: Duplicate Fields
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 20 Oct 2019 17:38:37 +0000

Hi Mustehsan,

There are a few duplicate fields within Zendesk which are making any automations and rules complicated, and some rules are not running properly because of that. Examples:

  *   Language - the field is created twice (there is a field with Capital L and another one with lower case L)
  *   Order Number - the field is created twice
  *   For Territory - there is a field territory and another one that is KSA with same values

Can you please keep one field for each and disable the other one, as this is having an impact on some rules we are trying to create.

Saurabh Dadu
LiveSalesman
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