Subject: Re: FD Licenses required urgently
From: Mustehsan Siddiqui <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 20 Oct 2019 11:12:10 +0000

Thanks.

Let me get back to you with the licenses.

From: Saurabh Dadu <[email-masked]>
Date: Sunday, 20 October 2019 at 1:10 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Subject: Re: FD Licenses required urgently

External email sender, please take precaution.
Hi Mustehsan,

Everyone except for Jalal is active.

Agents are using ID's of current agents, not of any old agents.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 20 October 2019 2:31 PM
To: Saurabh Dadu <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Re: FD Licenses required urgently

Hi Saurabh,

Can you update “Active/Inactive” status against the name of the agents below, also let us know if an ID of an old agent is used by a new hire.

Name

Status

Abdelkrim Allel

Abdullaziz ahmed A.y

Abhishek Chugg

Adheesh Krishna Awasthi

Apoorv Joshi

Fauzan Musalman

Hamada Ali

Hameed Moojid

Jalal Mohammed

Mahdi Basheer Hasan

Manish Kumar

Mohammad shafeeque

Mohammad Tawfik Ali Naji Musaed

Noor Alkatib

Rajan Verma

Seeta Kunwar

Shakeeb Arsalan

Sharf Ali Mohammed Alkebsi

Shivani Rani

Urvika Chaudhary

Zafir Fadul

Regards,

Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Sunday, 20 October 2019 at 11:21 AM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Subject: Re: FD Licenses required urgently

External email sender, please take precaution.

Please see below

Agent’s Name

Email Address

Eyad Abdulla

[email-masked]<mailto:[email-masked]>

Ammar Ali

[email-masked]<mailto:[email-masked]>

Liwaa Falah

[email-masked]<mailto:[email-masked]>

Abdel Moneim

[email-masked]<mailto:[email-masked]>

Algaili Ahmed

[email-masked]<mailto:[email-masked]>

Md Ataullah

[email-masked]<mailto:[email-masked]>

Mohammad Amir

[email-masked]<mailto:[email-masked]>

Ezzaldeen Mahyoub

[email-masked]<mailto:[email-masked]>

Luqman Ahsen

[email-masked]<mailto:[email-masked]>

Nitesh Singh

[email-masked]<mailto:[email-masked]>

Regards,

Saurabh Dadu

LiveSalesman

On 20-Oct-2019, at 11:15 AM, Mustehsan Siddiqui <[email-masked]> wrote:

Hi Saurabh,

How many agents are without licenses? Can you share the list with their names & email addresses?

Regards,

Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Saturday, 19 October 2019 at 10:55 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Subject: FD Licenses required urgently

External email sender, please take precaution.

Hi Mustehsan,

I just checked with Urvika today, we have several new hires who are trained, but awaiting FD Licenses, I request you to please expedite buying new licenses as we have following challenges:

  1.  Managing Productivity - assigning new cases
  2.  Tracking productivity - we have no idea on how each new hire performs as they share login
  3.  Ownership of cases
  4.  Monitoring CSAT
  5.  Monitoring Quality

Will your intervention in getting a resolution to this.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com