Subject: Re: Old 3rd Party Cases
From: Mustehsan Siddiqui <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 20 Oct 2019 11:11:44 +0000

Hi Saurabh,

Looks good.

Suggestion – To decrease the number of hours to 120 (5 Days) instead.

From: Saurabh Dadu <[email-masked]>
Date: Sunday, 20 October 2019 at 1:19 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Jessie Caparas <[email-masked]>
Subject: Re: Old 3rd Party Cases

External email sender, please take precaution.
This is what it looks like

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu
Sent: 20 October 2019 2:47 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: [email-masked] <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Old 3rd Party Cases

Dear Mustehsan,

I am re-opening all 3rd Party Cases (around 500) (older than 1 week) and assigning them to Apoorv and Shakeeb to work on, and any cases that need your intervention to escalate.

Now is the time to work on those and they those all out of the way. This will impact your reporting/SLAs etc as

  1.  A lot of these cases would stay in Open status for some time, as the agents will get assigned almost 250 or more cases each, and most of them will be complex
  2.  Number of overall open cases will shoot up
However for good, we will be able to get many of these out of our way.

I will keep you up to date on progress.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
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