Subject: Old 3rd Party Cases
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 20 Oct 2019 09:17:59 +0000

Dear Mustehsan,

I am re-opening all 3rd Party Cases (around 500) (older than 1 week) and assigning them to Apoorv and Shakeeb to work on, and any cases that need your intervention to escalate.

Now is the time to work on those and they those all out of the way. This will impact your reporting/SLAs etc as

  1.  A lot of these cases would stay in Open status for some time, as the agents will get assigned almost 250 or more cases each, and most of them will be complex
  2.  Number of overall open cases will shoot up

However for good, we will be able to get many of these out of our way.

I will keep you up to date on progress.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203