Subject: Re: FD Licenses required urgently
From: Mustehsan Siddiqui <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 20 Oct 2019 05:44:58 +0000

Hi Saurabh,

How many agents are without licenses? Can you share the list with their names & email addresses?

Regards,
Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Saturday, 19 October 2019 at 10:55 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Subject: FD Licenses required urgently

External email sender, please take precaution.
Hi Mustehsan,

I just checked with Urvika today, we have several new hires who are trained, but awaiting FD Licenses, I request you to please expedite buying new licenses as we have following challenges:

  1.  Managing Productivity - assigning new cases
  2.  Tracking productivity - we have no idea on how each new hire performs as they share login
  3.  Ownership of cases
  4.  Monitoring CSAT
  5.  Monitoring Quality
Will your intervention in getting a resolution to this.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
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