Subject: FD Licenses required urgently
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 19 Oct 2019 18:54:54 +0000

Hi Mustehsan,

I just checked with Urvika today, we have several new hires who are trained, but awaiting FD Licenses, I request you to please expedite buying new licenses as we have following challenges:

  1.  Managing Productivity - assigning new cases
  2.  Tracking productivity - we have no idea on how each new hire performs as they share login
  3.  Ownership of cases
  4.  Monitoring CSAT
  5.  Monitoring Quality

Will your intervention in getting a resolution to this.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203