Subject: FW: Jira Tickets Rule
From: Saurabh Dadu <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 17 Oct 2019 18:47:27 +0000

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]>
Sent: 18 October 2019 12:16 AM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; [email-masked] <[email-masked]>
Subject: Re: Jira Tickets Rule

Dear Mustehsan,

I've internally created a rule to

WHEN
Group: = LiveSalesman
Status = Waiting Third Party
3rd Party = Jira
Time in Status: 4 days

ACTION: Set the ticket back to open for agent

Reason: We've noticed that given new tickets agents don't always come back to their Jira tickets, this would force them to work on it.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203