Subject: Re: [#189504] - Re: Your products are on the way
From: Mustehsan Siddiqui <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, Sachin Maheshwari <[email-masked]>, Babyshop <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Thomas Babu <[email-masked]>, Sameer Koothalikutty <[email-masked]>
Date: Thu, 17 Oct 2019 09:26:15 +0000

Hi @Seeta Seeta<mailto:[email-masked]> @Urvika Chaudhary<mailto:[email-masked]>,

Please ensure customer is informed about the return, & offer him AED 100 as compensation & close the case.

Mustehsan

From: Babyshop Home Delivery <[email-masked]>
Date: Thursday, 17 October 2019 at 12:33 PM
To: Sachin Maheshwari <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Babyshop <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Thomas Babu <[email-masked]>, Sameer Koothalikutty <[email-masked]>
Subject: RE: [#189504] - Re: Your products are on the way

Dear All,

Return collection is schedule for tomorrow. Please inform the customer.

Regards,

BSU Home Delivery, Dubai, U.A.E.
CUG : +971543097510, Board : 048215845, Mobile: +971558710077
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From: Sachin Maheshwari
Sent: Thursday, October 17, 2019 12:18 PM
To: Mustehsan Siddiqui <[email-masked]>; Babyshop <[email-masked]>; Babyshop Home Delivery <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Thomas Babu <[email-masked]>; Sameer Koothalikutty <[email-masked]>
Subject: RE: [#189504] - Re: Your products are on the way

Please go ahead with Aed 100 GV.

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 17, 2019 12:17 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Thomas Babu <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#189504] - Re: Your products are on the way

Hi @Sachin Maheshwari<mailto:[email-masked]>,

As we don’t have a replacement bed, do you recommend a compensation here to pacify the customer.

Item Value – AED 1304.

Mustehsan

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 17 October 2019 at 11:55 AM
To: Babyshop <[email-masked]<mailto:[email-masked]>>, Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Thomas Babu <[email-masked]<mailto:[email-masked]>>, Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#189504] - Re: Your products are on the way

@Mustehsan Siddiqui<mailto:[email-masked]>

I have already mentioned in email attached to take the bed back, we do not any pc in stock without the mark . scratch referred here.

So connect with customer, convince for return & close the case.

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 17, 2019 11:52 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Thomas Babu <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#189504] - Re: Your products are on the way

External email sender, please take precaution.
Hi Team,

Please revert.

"With reference to the order number: 9756451489

Customer has received damaged item in this order. 158399969 - - Giggles Baby Bed.

Customer has ordered 3 WWD items and has been reporting for a few days over call as per what they mentioned and the response they are given is that we don't have any good bed to sell at this time. We have asked the customer to share with us a few images for the item however, please advise as to if a replacement can be arranged for the customer with a good bed.

Customer can be reached on +971509287466.

Please advise.

Regards,
Babyshop Support Team"

Thank you for looking into this.

Regards,
Babyshop Support Team
On Sat, 12 Oct at 1:57 PM , Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

On the first day after completing fixing. Customer was not happy with finishing on one part of the bed , so we told customer to come next day with another, but when we open one after another 2 new boxes the result were same then we personally call customer and try to convince that item is not damage as the finishing is same in other boxes too. On that customer told to continue to open and check new boxes until we get best one, which we cannot do. As well we told its on customer decision that he can cancel the item if he is not fully satisfied with item finishing. After that issue was elaborate to concern superior too. we were waiting on customer decision to act accordingly.

Dear Sachin,

Please help to solve the issue.

Regards,

BSU Home Delivery, Dubai, U.A.E.
CUG : +971543097510, Board : 048215845, Mobile: +971558710077
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P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Babyshop [mailto:[email-masked]]
Sent: Saturday, October 12, 2019 1:05 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#189504] - Re: Your products are on the way

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9756451489

Customer has received damaged item in this order. 158399969 - - Giggles Baby Bed.

Customer has ordered 3 WWD items and has been reporting for a few days over call as per what they mentioned and the response they are given is that we don't have any good bed to sell at this time. We have asked the customer to share with us a few images for the item however, please advise as to if a replacement can be arranged for the customer with a good bed.

Customer can be reached on +971509287466.

Please advise.

Regards,
Babyshop Support Team
On Sat, 12 Oct at 12:59 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi Raimond,

Thank you for reaching out to us and apologies for the delay.

Though rare this is really unfortunate that you are facing an issue with your recent purchase with us. We understand your frustration regarding the same. Could you please share a few images of the item that you have received so we can look into this and assist you accordingly with this.

Thank you for your help!

Your Friends,
The Support Team
On Tue, 8 Oct at 5:34 PM , Raimondas Ivanauskas <[email-masked]<mailto:[email-masked]>> wrote:
Hello,

Can anyone explain to me why the Giggles Baby Bed that I've ordered and it was delivered in bad shape is still not replaced?

The other day I've got the call from someone saying that this will not be replaced because all the beds that we have in the warehouse are damaged.
As such I've requested someone from management to reach me out and explain the situation, how products in such condition are being sold.
Moreover 3 days in the row I was getting messages that the shipment is on the way, however, nothing happened and no one calls me.

Please investigate it internally and do let me know when the bed will be replaced and why such delays?

Many thanks,

Raimond (0509287466)

On Sun, Oct 6, 2019 at 11:03 AM Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Order number 9756451489 has been shipped.
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Your products have been shipped.
Hi Raimondas Ivanauskas, products from order number 9756451489<https://www.babyshopstores.com/ae/en/my-account/order/9756451489?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en> are being sent to you in multiple shipments so you receive them faster.
The tracking number is 00000100057714674.
Order shipping to
Raimondas Ivanauskas
Azizi Yasamine, Apartment 810
Al Furjan
Across Discovery Gardens Pavilion
Dubai, United Arab Emirates
Mobile: +971 509287466
[Image removed by sender. apple pay]
Order Details Consignment Number: 88888001129820191006
Item
Description
Shipped Quantity
[Image removed by sender.]<https://www.babyshopstores.com/ae/en/p/161684129?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
BABYSHOP
Giggles Essex Adjustable High Chair with Removable Tray
Color: Brown
1
[Image removed by sender.]<https://www.babyshopstores.com/ae/en/p/158399969?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
BABYSHOP
Giggles Baby Bed
Color: White
1
[Image removed by sender.]<https://www.babyshopstores.com/ae/en/p/161767736?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
BABYSHOP
Glofresh Maxicare Textured Mattress - 70x132x12 cms
Color: White
1
The status of your other products in order number 9756451489<https://www.babyshopstores.com/ae/en/my-account/order/9756451489?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en> is as follows:
Item
Description
Quantity
[Image removed by sender.]<https://www.babyshopstores.com/ae/en/p/161716578?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
BABYSHOP
Juniors 3-Piece Printed Comforter Set
Color: Purple
Status: : Delivered
1
[Image removed by sender.]<https://www.babyshopstores.com/ae/en/p/161257010?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
BABYSHOP
Juniors Hammer Rattle
Color: Pink
Status: : Delivered
1
[Image removed by sender.]<https://www.babyshopstores.com/ae/en/p/161257007?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
BABYSHOP
Juniors Clap Rattle
Color: Pink
Status: : Delivered
1
[Image removed by sender.]<https://www.babyshopstores.com/ae/en/p/158454456?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
BABYSHOP
Juniors Elephant Shaped Rattle
Color: Multicolour
Status: : Delivered
1
[Image removed by sender.]<https://www.babyshopstores.com/ae/en/p/161198127?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
BABYSHOP
Juniors Plush Rattle
Color: Multicolour
Status: : Delivered
1
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