Subject: WWD -Return
From: Apoorv Joshi <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Thu, 17 Oct 2019 02:26:25 -0700 (MST)

Hi Seeta, 

With reference to the ticket ID: 188770 
Order number: 9752317340 

Customer is saying he placed an order online for 154330357 - - Giggles Emma Baby Cradle however, the item he has received is different from what he saw at the store. We have told the customer that WWD items are not returnable once assembled however, he is persistent that someone from the store suggested him to purchase this item online and told him that these items are same. Customer is also threatening to file a complaint. 

Please look into this and advise. 

Regards, 
Apoorv