Subject: Discount Issue
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Lalit Goswami <[email-masked]>
Date: Wed, 16 Oct 2019 03:53:57 -0700 (MST)

Hi Team, 

With the reference order number 9757657039,customer placed his order using voucher code OKT40 and according to this coupon he suppose to receive 40% OFF on his total amount but he didn't received the 40% on his order. 

Apart from that customer is also saying that he used najm card where he should got additional 10% but that discount was also not added to his final amount. 

Kindly assist us in this case. 

Regards, 
Seeta Kunwar 

From: "Lalit Goswami" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 16 October, 2019 15:37:32 
Subject: Please check ticket 198686 

Hi Seeta, 

Customer has purchased order of AED620 and applied voucher OKT40. 
However he has received discount of AED 192 rather than AED 248 which is 40% of total order. 

Please look into the case and update with the same. 

Regards, 
Lalit