Subject: Arabic Language Test - Mohd shahid Zafar
From: Seeta Seeta <[email-masked]>
To: deeksha <[email-masked]>
Cc: HR <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 15 Oct 2019 21:12:33 -0700 (MST)

Hi Ma'am, 

Abdelkrim evaluated the test and he ranked him 7 out of 10. 

Regards, 
Seeta Kunwar 

From: "deeksha" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 15 October, 2019 22:19:16 
Subject: Fwd: Arabic Language Test - Mohd shahid Zafar 

Please get this checked internally 

Sent from my iPhone 

Begin forwarded message: 

From: Mohd shahid Zafar < [ mailto:[email-masked] | [email-masked] ] > 
Date: 15 October 2019 at 21:52:21 GMT+5:30 
To: [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | 
[email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | 
[email-masked] ] 
Subject: Arabic Language Test - Mohd shahid Zafar 
Reply-To: [ mailto:[email-masked] | [email-masked] ] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Mohd shahid Zafar 
	Whats your first language 	Arabic 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly we will receive the call and apologise for entering wrong address by me. 
Than we will get his/her answer about order and request for wait if possible. 
If he/she agrees and wait for while than we will manage the order to deliver as soon as possible otherwise we will cancel the order. 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is mohd shahid zafar, I'm from Aurangabad Bihar, l have completed my B.A in Arabic from Darul Uloom nadwat-ul-ulama in 2015 
I have one year experience with sales marketing in Noida Delhi 
So far my family background is concerned, l have five members in my family and I'm youngest of them. 
If I talk my hobbies I have couple of hobbies like reading books and plying cricket. 
	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من الناحية النظرية ، يتمثل الاختلاف الرئيسي بين تقديم خدمة عملاء "جيدة" وتقديم خدمة عملاء "رائعة" في أنه ، في السابق ، ربما بالكاد تبقي عملائك راضين ؛ بينما في الأخير ، فأنت لا تبقيهم راضين فقط - ولكنك تبقيهم أيضًا مخلصين 
	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ما يجعلني المرشح المثالي لوظيفة في خدمة العملاء هو صدقي والتزامي بتقديم التميز. هذا علمني إدراكًا بالغ الأهمية ... أن كل خدمة هي انعكاس لرؤية الشركة ورسالتها. شغفي دائمًا هو تقديم خدمة لا تضاهى للعملاء مع الالتزام بمبادئ الشركة. أنا دائمًا ما أهدف إلى تخصيص تفاعلي مع العملاء للحفاظ على علاقات جديدة وإنشاءها. 
	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	حيدر أباد هي عاصمة ولاية تيلانجانا جنوب الهند. مركز رئيسي لصناعة التكنولوجيا ، فهي موطن للعديد من المطاعم والمتاجر الراقية. تشمل مواقعها التاريخية قلعة Golconda Fort ، وهي مركز سابق لتجارة الألماس والذي كان في السابق عاصمة قطب شاهي. يعد شارمينار ، وهو مسجد يرجع تاريخه إلى القرن السادس عشر والذي تدعم 4 أقواسه المآذن الشاهقة ، أحد معالم المدينة القديمة بالقرب من بازار لااد القديمة. 	

	

BQ_END