Subject: Re: Reports in FD
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Tue, 15 Oct 2019 17:19:58 +0000

Adding the source filter did make a difference

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]>
Sent: 15 October 2019 10:44 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Reports in FD

Same - 7th to 13th. However, what I don't have there is filter by the source. I will do another one with filter by the source and attach here.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 15 October 2019 10:41 PM
To: Saurabh Dadu <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Reports in FD

What’s the date range selected for Fauzan? I can see these numbers for him:

From: Saurabh Dadu <[email-masked]>
Date: Tuesday, 15 October 2019 at 8:56 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Reports in FD

External email sender, please take precaution.

Dear Mustehsan,

Thanks for your email. Even looking at yesterday's report that you copied below Apoorv has 43 cases resolved with 125 replies. He would have closed around 80 cases right in front of me, and more after that.

I will try to pull his reports again tomorrow, and check.

We've had the same discripency for example when we open reports for last one week (see attached report), and we look at Fauzan's numbers. How can he resolve 458 tickets with just 241 replies.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Mustehsan Siddiqui <[email-masked]>
Sent: 15 October 2019 10:16 PM
To: Saurabh Dadu <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Reports in FD

Have you compared the numbers with yesterday’s number or day before yesterday?

I believe if you check the numbers for yesterday’s report, you will find relatable numbers. I suggest you check today’s report tomorrow & then discuss if we still have disparity.

Below are the numbers from yesterday:

PS : ALWAYS KEEP JESSIE & MAHMOUD IN THESE KIND OF EMAILS.

Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Tuesday, 15 October 2019 at 7:11 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Subject: Reports in FD

External email sender, please take precaution.

Hi Mustehsan,

The reports in FD are giving us very complex picture. If you look at the screenshot below, and we just lets say look at 2 agents

Apoorv and Abdelkarim

As per the report today - Apoorv sent 124 replies out, but resolved only 9 tickets, but infact he was sitting next to me and he would have resolved close to 100 tickets, if not more.

Abdelkarim, on the otherside seem to have resolved 122 tickets, but only sent 9 replies? This is not very likely from what I understand.

Please help clarify.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com