Subject: Re: Reports in FD
From: Mustehsan Siddiqui <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Tue, 15 Oct 2019 16:46:27 +0000

Have you compared the numbers with yesterday’s number or day before yesterday?

I believe if you check the numbers for yesterday’s report, you will find relatable numbers. I suggest you check today’s report tomorrow & then discuss if we still have disparity.

Below are the numbers from yesterday:

PS : ALWAYS KEEP JESSIE & MAHMOUD IN THESE KIND OF EMAILS.

Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Tuesday, 15 October 2019 at 7:11 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Subject: Reports in FD

External email sender, please take precaution.
Hi Mustehsan,

The reports in FD are giving us very complex picture. If you look at the screenshot below, and we just lets say look at 2 agents

Apoorv and Abdelkarim

As per the report today - Apoorv sent 124 replies out, but resolved only 9 tickets, but infact he was sitting next to me and he would have resolved close to 100 tickets, if not more.

Abdelkarim, on the otherside seem to have resolved 122 tickets, but only sent 9 replies? This is not very likely from what I understand.

Please help clarify.

Saurabh Dadu
LiveSalesman
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