Subject: Reports in FD
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 15 Oct 2019 15:10:53 +0000

Hi Mustehsan,

The reports in FD are giving us very complex picture. If you look at the screenshot below, and we just lets say look at 2 agents

Apoorv and Abdelkarim

As per the report today - Apoorv sent 124 replies out, but resolved only 9 tickets, but infact he was sitting next to me and he would have resolved close to 100 tickets, if not more.

Abdelkarim, on the otherside seem to have resolved 122 tickets, but only sent 9 replies? This is not very likely from what I understand.

Please help clarify.

Saurabh Dadu
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