Subject: WWD - Important
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 14 Oct 2019 05:46:06 -0700 (MST)

Hi Team, 

In this case according to the hybris the item is WWD and the item is mentioned as automatic swing on the website but the customer have received manual. A return for a refund has been authorized by Sachin however, the Home delivery team is saying that this item is WWT while it is mentioned as WWD on hybris. We have already shared the screenshot of the customer's details with the team but they are asking for the customer details again. 

Could you please look into this case and assist us. 

Waiting for your response. 

Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, October 14, 2019 1:14:05 PM 
Subject: WWD - Important 

Hi Seeta, 

With reference to the ticket number: 158689 
Order number: 9755163478 

Customer has ordered a WWD item and the description for the same is wrong on our website. Customer wish to return this item: 153028412 - - Juniors Baby Swing Bed and Chair. We have emailed GDMS team to collect the items and as per Sachin, the team should collect this item. The GDMS home delivery team asked us the details of the customer which we shared in a screenshot and since they were mentioning this item as WWT we also shared a screenshot of hybris with them which shows this item as WWD instead of WWT. Now the team has emailed us again to just tell us that this item is WWT on their end and we should share the customer details with them which we already have. Not sure what other details they want from us. 

Please advise. 

Thank you. 

Regards, 
Apoorv