Subject: Fwd: [#169265] - Returns
From: Max <[email-masked]>
To: [email-masked], Abhilash Kuttalam <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Oct 2019 03:39:42 +0000

Hi Team,     Customer is still looking for the solution.     Please find below the Customer contact details for the store issue been shared already.     Karthik Menon  [email-masked]  +966541372978     Regards  Abhishek   
             
              On
              Wed, 2 Oct at  8:53 AM
              ,  Max <[email-masked]>  wrote:

 Hi Team,  
   
 Please find below the Customer contact details for the store issue been shared already. 
   
 Karthik Menon 
 [email-masked] 
 +966541372978 
   
 Regards, 
 Abhishek Chugg 

             
              On
              Thu, 26 Sep at 10:48 AM
              ,  Max <[email-masked]>  wrote:
               
 Hi Seeta/Urvika, 

  

 When forwarding store related complaints, ensure that we have the customer’s name, email and mobile number. 

  

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: Abhilash Kuttalam  
Sent: Thursday, September 26, 2019 10:47 AM 
To: Max <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Hussam Fahim <[email-masked]> 
Subject: RE: [#169265] - Returns 

 

 Dear Ribhu, 

 

 To help you further, please email with complete details such as Customer name, mobile number and purchase date (if available). 

 

 
Thanks and Regards, 
 
Abhilash Kuttalam 
Max Fashion  

 Riyadh Gallery Mall, Gate No. 1A, 3rd Floor, 

 Kingdom of Saudi Arabia 

 
Phone – 0112078292 (Extn 3512) 
Mob: +966 540 235 455 / +966 596 205 502 
URL: www.landmarkgroup.com

 

 

 

 

 
From: Max <[email-masked]>
 
Sent: Wednesday, September 25, 2019 2:47 PM 
To: Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#169265] - Returns 

 

   

External email sender, please take precaution.

 

 

 Please take a look at ticket
#169265 raised by Karthik Menon ([email-masked]). 

 

 

 

 Hi Team, 

 

   

 
 ​Could you please help you with the following customer query for a store purchase:   

 

   

 
 
We purchased three chinos of size 36 slim fit from max jubail. We tried on one of those and it fit perfectly. So we assumed all are same fit, since they are
 of same size and model, only color was different. We took the pants to India during our vacation. We discarded the bill and removed the tags. Over there we found that one pant was size 30 even though the tag was mentioned 36. We have the tag of the pant and
 we visited jubail max showroom. However they refused to support us since we don't have the bill. We have the photo of the tag which shows 36 and 30 inside,which we can share with you, if you provide us with an email ID. We request you to help us on this matter.

 

 
​

 

 
​

 

 
Regards,

 

 
Ribhu

 

 
Support Team

 

 

169265:1125156

 

 

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