Subject: Re: [#192265] - Re: Share your feedback with us
From: Seeta Seeta <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Sachin Maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 13 Oct 2019 07:34:01 -0700 (MST)

Hi Mustehsan, 

Please accept my sincere apology for this incident, I have explained to him how important is to delete the looping internal emails. 

I have also strictly explained him not to repeat this, and he gave me the assurance that it will not happen in the future. 

I will also keep checking his emails so this will not happen again. 

Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Sachin Maheshwari" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 13 October, 2019 19:52:24 
Subject: Re: [#192265] - Re: Share your feedback with us 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | @Urvika Chaudhary ] , 

Check the response from Rajan, he has not removed the trail mail & sent it to the customer. 

Make sure you guys share a stern feedback with the entire floor, next similar mistake the agent will be out of our project. 

From: Sachin Maheshwari <[email-masked]> 
Date: Sunday, 13 October 2019 at 5:25 PM 
To: Centrepoint <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]> 
Subject: Re: [#192265] - Re: Share your feedback with us 

[ mailto:[email-masked] | @Escalations Dxbteam ] 

[ mailto:[email-masked] | @Mustehsan Siddiqui ] 

Hi, 

Why we have direct msg from the customer, are we keeping our customer in the loop while working on complins internally? Pls, check. 

Also, Item mentioned here is the location specified delivery type. In the case where a customer selecting a particular city & stock is available in the warehouse assigned for that city, the product will be delivered. 

Here the warehouse which is assigned for the city selected by the customer doesn't have any stock and so we cant deliver it to the customer. 

Pls connect with the customer & explain the entire scenario. 

Regards 

Sachin 

From: Yasser Al-Abbas <[email-masked]> 
Sent: Sunday, October 13, 2019 5:19:02 PM 
To: Centrepoint <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Re: [#192265] - Re: Share your feedback with us 

External email sender, please take precaution. 

BQ_BEGIN

Sachin, 

BQ_END

Would please explain to me the below screen shot of your website. According to that there is 5 items left in the stock 

Sent from my iPhone 

On 13 Oct 2019, at 2:52 PM, Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Yasser, 

Greetings for the day! 

Thank you so much for your valuable feedback. 

We are sorry that you had to face issue on your order. 

​ 

We are here to give the best online shopping experience to you and in future we will do our best to give you the best experience. 

Your friends, 

The Support Team 

BQ_BEGIN

On Wed, 9 Oct at 2:01 PM , Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Sujeewa, 

Please mark it accordingly in GDMS as well. 

Regards 

Sachin 

+971 56 408 0342 

+971 4 517 5412 

BQ_BEGIN

From: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 9, 2019 1:31 PM 
To: Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order cannot be fulfilled due to zero stock inventory -6446807115/ Mode -CC 

Dear Team, 

Please note that the subject order cannot be fulfilled since there is no stock from the ordered item-161634215 (Mirus Stroller) 

The above is for your kind information & action & kindly update the customer accordingly. 

Thanks & regards, 

Sujeewa Hurbert 

Babyshop Nursery Warehouse 

Ext : 3783 , Mobile : +966 57 0583517 

Email : [ mailto:[email-masked] | [email-masked] ] 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
BQ_END

BQ_END

192265:1125156 

BQ_END

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com