Subject: New Reply Received - RE: Return service required
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Oct 2019 10:31:42 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  RE: Return service required  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Support Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you for your feedback.
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060'>Best Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060'>Vidya Rakhesh / Dxb CG</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060'>Direct    +971 4 814 1806</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060'>Board    +971 4 814 1600</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060'>Email 
<u><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#002060">[email-masked]</span></a></u></span></div>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Max [mailto:[email-masked]]
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<b>Sent:</b> Sunday, October 13, 2019 2:08 PM<br>
<b>To:</b> Rakhesh, Vidya / Kuehne + Nagel / DXB CG<br>
<b>Subject:</b> Re: [#195329] - RE: Return service required</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Vidya,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#333333'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#333333'>We are sorry for the inconvenience caused, We request you to provide us some time, so we can investigate this concern with our team.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#333333'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#333333'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#333333'>The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>On Sun, 13 Oct at 1:30 PM
<span class="separator">, Rakhesh, Vidya Kuehne + Nagel DXB CG &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Dear Team,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";background:yellow;mso-highlight:yellow'>I placed an order from Maxfashion and collected my
</span><span style='font-family:"Helvetica","sans-serif";color:#1F2123;background:yellow;mso-highlight:yellow'>Order #9757159083 from the store IBN Battuta.</span><span style='font-family:"Helvetica","sans-serif";color:#1F2123;background:white'>
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<span style='font-family:"Helvetica","sans-serif";color:#1F2123;background:white'>I want to return the 2 items among the orders received below.</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span style='font-family:"Helvetica","sans-serif";color:#1F2123;background:white'>I spoke one of your customer service representative and then she informed it’s not possible her to scan the items (Plain sleeveless shaping vest) on screen
 as the showing the return of this item sis not possible.(I collected the item yesterday want to return today itself without fail). Plain sleeveless shaping vest is not what I wanted and seen in the picture.</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span style='font-family:"Helvetica","sans-serif";color:#1F2123;background:white'>So I kindly request you to arrange the person to collect the same from me ASAP(Collection free of charge).
<span style="background:yellow;mso-highlight:yellow">Both items to be returned to Maxfashion and get my refund</span>.</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#002060'>Please contact me on 0556768120</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#002060'>Yours loyal customer.</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#002060'>Vidya rakhesh.</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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Kuehne+Nagel is a member of the International Federation of Freight Forwarders Association (FIATA). In the absence of a separate contract signed by both parties, on all our services the FIATA Model Rules for Freight Forwarding Services shall apply. A copy is
 available upon request or can be accessed via <a href="http://www.kn-portal.com/fileadmin/user_upload/documents/Locations/MEA/KN_FIATA_MEA.pdf" rel="noreferrer">
http://www.kn-portal.com/fileadmin/user_upload/documents/Locations/MEA/KN_FIATA_MEA.pdf</a>. No other terms will apply. Insurance is arranged only upon request.
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>195329:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>
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<font>Kuehne+Nagel is a member of the International Federation of Freight Forwarders Association (FIATA). In the absence of a separate contract signed by both parties, on all our services the FIATA Model Rules for Freight Forwarding Services
 shall apply. A copy is available upon request or can be accessed via <a href="http://www.kn-portal.com/fileadmin/user_upload/documents/Locations/MEA/KN_FIATA_MEA.pdf" rel="noreferrer">http://www.kn-portal.com/fileadmin/user_upload/documents/Locations/MEA/KN_FIATA_MEA.pdf</a>. No other terms will apply. Insurance is arranged only upon request.</font>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/195329