Subject: RE: URGENT - Outstanding Cases - PostaPlus Kuwait
From: Rocel Guitierrez <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, DXB Customer Support <[email-masked]>, KWI.CustomerSupport <[email-masked]>
Date: Sun, 13 Oct 2019 09:06:08 +0000

Dear Urvika,

Good day.
I am sorry for delay and inconvenience that this delivery has brought you.

Please be advised that delivery was refused on initial attempt.  The courier did tired second time last 09/28 and the telephone  / person not available on the registered delivery address.

Shipment is subject for return , but still in KWI hub. Please coordinated with the consignee and advise.

PS. We are glad to inform you that part of service enhancement, we have created a unified E-mail  address for our Customer Support Department linked with our ticketing system to make sure all your inquiries are attended to, on time!

Henceforth, please be reminded to send all your inquiries to the below E-mail address onwards: [email-masked]

Regards,
Rocel Gutierrez
Senior Customer Service

Telehone : 054 356226
Hotline: +971 4 7018600 Ext. 8628
“One Posta For An Outstanding Delivery  Experience”

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Saturday, October 12, 2019 3:03 PM
To: DXB Customer Support
Cc: Escalations Dxbteam; Seeta Seeta; Mustehsan Siddiqui
Subject: URGENT - Outstanding Cases - PostaPlus Kuwait

Dear Aramex Team,

I am attaching with this email a list of AWB where there is action required from your side. A lot of these have been pending close to 2 weeks from you (some may be more recent).

Ticket ID
Agent
Created time
Order No
3RD PARTY SENT TO
Party Name
Issue Type
AWB NUMBER
Project
178169
Jalal Mohammed
2019-10-01 10:26:49
8355947749
Courier
POSTA PLUS
OBP-DELAYED DELIVERY
100039780160
KUWAIT

A brief on issue codes:

Any issue that starts with IB - is for Inbound Shipment (Return from Customer to us)
OB is Outbound shipment (From us to the customer)

If you need further details on any of these items, you should be able to copy either the ticket number or tracking number and search for email that you would have

Please treat this as top urgent, as our customers are waiting on this. Looking forward to your response.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
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