Subject: New Reply Received - RE: Complain no 2204/2019
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Oct 2019 08:25:21 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  RE: Complain no 2204/2019  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks Malik</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Kaizad / Sunil: refund processed on 8<sup>th
</sup>Oct (within 14 working days amount credit to customer ac), pls update customer accordingly</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dominic arackal</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Malik Ismail &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, October 13, 2019 9:13 AM<br>
<b>To:</b> Dominic Arackal &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;[email-masked]&gt;; Byju Madathil &lt;[email-masked]&gt;; Nadya Isa Ali Hasan &lt;[email-masked]&gt;; Vivek Sagar &lt;[email-masked]&gt;; Rafeek Pulikkool &lt;[email-masked]&gt;; Irfan Othman &lt;[email-masked]&gt;;
 BHRdc Ecomm &lt;[email-masked]&gt;; Bs WH &lt;[email-masked]&gt;; Kaizad Sanjana &lt;[email-masked]&gt;; Sunil Gopal &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Complain no 2204/2019</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Dear Dominic,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>The refund processed successfully on 8<sup>th</sup> Oct.</span></div>
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<img width="646" height="189" style="width:6.7291in;height:1.9687in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1NDU5MTcwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.anAlcS5iRmeiEBqelnACovYZMDIiR4O5iEXiMGdqSKI"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Malik Ismail</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>M : +971 50 89 678 15</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Dominic Arackal
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<b>Sent:</b> Sunday, October 13, 2019 10:09 AM<br>
<b>To:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bs WH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Complain no 2204/2019</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Malik</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Pls revert urgently the status of refund of below order, its pending since long days.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dominic arackal</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, October 13, 2019 8:54 AM<br>
<b>To:</b> Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bs WH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Complain no 2204/2019</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear Dominic,
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>                 Can we have an update on the below.</span></div>
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<b><span style='font-family:"Calibri",sans-serif;color:black'>Have a wonderful day....</span></b><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-family:"Calibri",sans-serif;color:black;background:white'>Thanks and Regards</span><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-family:"Calibri",sans-serif;color:black;background:white'>Sunil Kavaratty Gopal<br>
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Concept Manager<br>
Mother Care | Landmark Group | ARG |  <br>
Mobile: +973 33027967<br>
Mail     : </span><span style="color:black;background:white"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;color:blue'>[email-masked]</span></a></span><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 09, 2019 6:39 PM<br>
<b>To:</b> Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bs WH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Complain no 2204/2019</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Kaizad</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Since the customer was not reachable, as per web cc team instruction this order cancelled, post cancelation, rest of the process are carried out in Dubai web team</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Mailk: Pls update the status of this order, is the refund process completed? Pls confirm</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dominic arackal</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 09, 2019 3:29 PM<br>
<b>To:</b> Bs WH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Complain no 2204/2019</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Pls confirm if the refund has been settled with the customer. If not, then why? Also confirm when will the refund be settled with the customer.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>We need to know this before we call the customer.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Kaizad Sanjana</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Head Marketing</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Al Rashid Group</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a rel="noreferrer">Tel:-</a> +973 17116292</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Mob:- +973 39446210</span></div>
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<a href="http://www.landmarkgroup.com/" rel="noreferrer">www.landmarkgroup.com</a></span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Bs WH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 09, 2019 3:08 PM<br>
<b>To:</b> BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Complain no 2204/2019</span>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif;color:black'>Hi team,</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif;color:black'></span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif;color:black'>We are trying to reach that customer  on same day after 2,3 times we are tried  but customer mobile is out of range,so we checked with customer executive team. As per customer executive
 confirmation we are canceled this order 22nd September 2019. Kindly refer attached mail for the details reference.</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, October 9, 2019 2:37 PM<br>
<b>To:</b> Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bs WH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Complain no 2204/2019</span> </div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif;color:black'>Dear Ratish,</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif;color:black'></span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif;color:black'>Please check below order this is belongs to WWD (GDMS Item). Please reply delay reason for that order.</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif;color:black'><img width="1026" height="190" style="width:10.6875in;height:1.9791in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1NDU5MTcwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.l4x9IMK2x0YD5gavACfy2zuIDIn7o-A5Z9NrwTSK1Kc"></span></div>
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<b><u><span style='font-family:"Calibri",sans-serif;color:black'>E-Comm WH Team</span></u></b><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>ARG Logistics ,Bahrain</span><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<span style="font-size:11.0pt;font-family:Consolas;color:black;background:white">Ph:+973 17116283</span><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<span style="font-size:11.0pt;font-family:Consolas;color:black;background:white">Extn: 283</span><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, October 9, 2019 1:01 PM<br>
<b>To:</b> Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Complain no 2204/2019</span> </div>
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<div class="xxmsonormal"><span style='font-family:"Arial",sans-serif'>Dear Dominic,</span></div>
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<div class="xxmsonormal"><span style='font-family:"Arial",sans-serif'> </span></div>
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<div class="xxmsonormal"><span style='font-family:"Arial",sans-serif'>Below are the details of the customer -</span></div>
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<div class="xxmsonormal"><span style='font-family:"Arial",sans-serif'> </span></div>
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<div class="xxmsonormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:yellow'>Dear Nadya,
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<div class="xxmsonormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:yellow'> </span></div>
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<div class="xxmsonormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:yellow'>Please contact the customer and update us as soon as possible
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<div class="xxmsonormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:yellow'>Customer name: Amina Alaamer</span></div>
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<div class="xxmsonormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:yellow'>Order # 7655185679</span></div>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:yellow'>Customer contact  : 39006228</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif'>
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<div class="xxmsonormal"><span style='font-family:"Arial",sans-serif'>Kindly close this job today as its long due pending.</span></div>
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<div class="xxmsonormal">Best Regards,</div>
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<div class="xxmsonormal"> </div>
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<div class="xxmsonormal">Kaizad Sanjana</div>
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<div class="xxmsonormal">Head Marketing</div>
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<div class="xxmsonormal">Al Rashid Group</div>
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<a rel="noreferrer">Tel:-</a> +973 17116292</div>
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<div class="xxmsonormal">Mob:- +973 39446210</div>
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<div class="xxmsonormal">Fax:- +973 17581829</div>
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<div class="xxmsonormal">Web:- <a href="http://www.landmarkgroup.com/" rel="noreferrer">www.landmarkgroup.com</a>
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<div class="xxmsonormal"><img width="265" height="50" style="width:2.7604in;height:.5208in" id="x_x__x005f_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1NDU5MTcwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6HUxqjddSsd27rLRgiejSJm6a3b-ZIc1LRJmX7gF3uU" alt="ARG   Landmark logo_V2"></div>
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<b>From:</b> Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, October 07, 2019 10:10 AM<br>
<b>To:</b> Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Complain no 2204/2019</div>
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<div class="xxmsonormal">Dear Kaizad / Sunil</div>
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<div class="xxmsonormal">Sorry for the late response, pls share the order no. for us to check the same</div>
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<div class="xxmsonormal"> </div>
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<div class="xxmsonormal">Regards</div>
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<div class="xxmsonormal">Dominic arackal</div>
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<div class="xxmsonormal"> </div>
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<b>From:</b> Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, October 04, 2019 12:02 AM<br>
<b>To:</b> Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Complain no 2204/2019</div>
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<div class="xxmsonormal"> </div>
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<div class="xxmsonormal"><span style="color:#1F497D">Dear Kaizad,</span></div>
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<div class="xxmsonormal"><span style="color:#1F497D">                Can you share the customer name and contact details for me to resolve the issue.
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<div class="xxmsonormal"><span style="color:#1F497D"> </span></div>
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<div class="xxmsonormal"><span style="color:#1F497D">Dear Dominic,</span></div>
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<div class="xxmsonormal"><span style="color:#1F497D">             Where was the gap in the below case, if you could give some insights to further investigate and avoid future complaints.</span></div>
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<div class="xxmsonormal" style="background:white"><b><span style="font-size:12.0pt;color:black">Have a wonderful day....</span></b></div>
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<div class="xxmsonormal" style="background:white"><span style="font-size:12.0pt;color:black"> </span></div>
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<div class="xxmsonormal" style="background:white"><span style="font-size:12.0pt;color:black;background:white">Thanks and Regards</span></div>
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<div class="xxmsonormal" style="background:white"><span style="font-size:12.0pt;color:black"> </span></div>
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<div class="xxmsonormal" style="background:white">
<span style="font-size:12.0pt;color:black;background:white">Sunil Kavaratty Gopal<br>
-----------------------------------------------------------------<br>
Concept Manager<br>
Mother Care | Landmark Group | ARG |  <br>
Mobile: +973 33027967<br>
Mail     : </span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black;background:white'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;color:blue'>[email-masked]</span></a></span>
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<div class="xxmsonormal"><span style="color:#1F497D"> </span></div>
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<b>From:</b> Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, October 03, 2019 11:33 AM<br>
<b>To:</b> Sunil Gopal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Irfan Othman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raktim Chowdhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Byju Madathil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vivek Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: Complain no 2204/2019</div>
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<div class="xxmsonormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Dear Sunil,</span></div>
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<div class="xxmsonormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'> </span></div>
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<div class="xxmsonormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Below is a complaint from an online customer where she has purchased the product online and was promised delivery within 4 days. Post many days when she did
 not receive her product she asked for a refund. This was promised to her on the 23rd of Sept. Till date the money has not been refunded hence the customer has complained. </span></div>
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<div class="xxmsonormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Pls look into the issue ASAP. </span></div>
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<div class="xxmsonormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'> </span></div>
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<div class="xxmsonormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Regards</span></div>
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<div class="xxmsonormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Kaizad</span></div>
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<div class="xxmsonormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'> </span></div>
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<div class="xxmsonormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Get
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a></span></div>
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<b><span lang="EN-GB" style="color:black">From:</span></b><span lang="EN-GB" style="color:black"> Nayef Abdulaziz Al Tamimi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, September 30, 2019 1:06:50 PM<br>
<b>To:</b> Nadya Isa Ali Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Kaizad Sanjana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salem S.Mohamed Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Turki Mohamed Khalaifa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Redha Ahmed Alderazi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salem S.Mohamed Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Complain no 2204/2019</span><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif'>
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<div><b><i><span lang="EN-GB" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<b><span lang="AR-SA" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>حضرة الفاض</span></b><b><span lang="AR-BH" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>ل مدير خدمات لزبائن</span></b><span dir="LTR"></span><span dir="LTR"></span><b><span lang="AR-BH" dir="LTR" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'><span dir="LTR"></span><span dir="LTR"></span>
</span></b><span dir="RTL"></span><span dir="RTL"></span><b><span lang="AR-BH" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'><span dir="RTL"></span><span dir="RTL"></span> المحترم</span></b><span dir="LTR"></span>
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<b><span lang="AR-BH" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>الاسم التجاري:</span></b><span dir="LTR"></span><span dir="LTR"></span><b><span lang="AR-BH" dir="LTR" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'><span dir="LTR"></span><span dir="LTR"></span>
</span></b><b><span lang="AR-BH" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>سنتر بوينت</span></b><span dir="LTR" style='font-family:"Times New Roman",serif'></span>
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<span dir="RTL"></span><span dir="RTL"></span><b><span lang="AR-SA" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'><span dir="RTL"></span><span dir="RTL"></span>                                                                                                      </span></b><span dir="LTR" style='font-family:"Times New Roman",serif'></span>
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<b><u><span lang="AR-BH" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>الموضوع : بخصوص استرداد المبلغ</span></u></b><span dir="LTR" style='font-family:"Times New Roman",serif'></span>
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<div class="xxmsonormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<b><span lang="AR-SA" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>تحية طيبة وبعد،</span></b><span dir="LTR" style='font-family:"Times New Roman",serif'></span>
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<span lang="AR-SA" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>بناء على الشكوى المقدمة إلى ادارة حماية المستهلك بوزارة الصناعة  و التجارة من السيدة/
<b>امينة العامر </b>والتي تفيد فيها بأنها اشترت بضاعة من خلال المتجر الالكتروني الخاص بموقعكم الالكتروني وتم ذكر بالفاتورة مدة التوصيل لا تتعدى 4 أيام، بعد 4 أيام من الطلب لم تستلم المشتكية البضاعة وطلبت الغاء الطلب وتم اخبارها بان سيتم ارجاع المبلغ، لكن حتى
 تاريخ هذا الخطاب لم تستلم المشتكية المبلغ.</span><span dir="LTR" style='font-family:"Times New Roman",serif'></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:8.0pt;font-family:"Simplified Arabic",serif'><span dir="RTL"></span><span dir="RTL"></span> </span><span lang="AR-SA" style='font-family:"Times New Roman",serif'></span>
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<div class="xxmsonormal" dir="RTL" style="margin-right:16.25pt;text-align:justify;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>وحيث أن إدارة حماية المستهلك ووفقاً لنص المادة "11" من قانون حماية المستهلك تختص في
<b>النظر في الخلافات التي تنشأ بين المزود والمستهلك والعمل على تسوية هذه الخلافات ودياً إذا أمكن ذلك، ووضع الأنظمة والإجراءات اللازمة لفض المنازعات بين المزودين والمستهلكين، وقبل إصدار أي قرار ملزم للأطراف</b>، يرجى التفضل بموافاة الإدارة
</span><span dir="LTR"></span><span dir="LTR"></span><span lang="EN-GB" dir="LTR" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'><span dir="LTR"></span><span dir="LTR"></span> </span><span lang="AR-BH" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>بالاجراء
 الذي سوف يتم اتخاذه لحل هذا الموضوع ودياً وذلك قبل اصدار قرار ملزم بهذا الشأن وموافتنا به كتابياً
</span><span lang="AR-SA" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>وفقاً لما ينص عليه  قانون حماية المستهلك  رقم ( 35 ) لسنة 2012، وذلك خلال خمسة أيام من تاريخه.</span><span lang="AR-SA" style='font-family:"Times New Roman",serif'></span>
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<span lang="AR-SA" style='font-size:14.0pt;font-family:"Simplified Arabic",serif'>شاكرين لكم حسن تعاونكم معنا،،،</span><span lang="AR-SA" style='font-family:"Times New Roman",serif'></span>
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<span lang="AR-SA" style='font-size:12.0pt;font-family:"Arial",sans-serif'> </span><span lang="AR-SA" style='font-family:"Times New Roman",serif'></span>
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<b><span style='font-family:"Comic Sans MS";color:#585454'>Nayef A.ziz Altamimi</span></b><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'></span>
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<span style='font-family:"Comic Sans MS";color:#585454'>Senior Consumer Protection Specialist
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<span style='font-family:"Comic Sans MS";color:#585454'>Consmumer Protection Directorate
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<a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Comic Sans MS"'>[email-masked]</span></a><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'></span>
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<span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#585454'>Tel: +973 1757</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#585454'>4792<span dir="RTL"></span><span dir="RTL"></span><span dir="RTL"><span dir="RTL"></span><span dir="RTL"></span>
</span></span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#585454'><span dir="LTR"></span><span dir="LTR"></span>| Fax: +973 17574978</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#585454'><span dir="RTL"></span><span dir="RTL"></span> 
  </span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#585454'>P.O. Box 5479</span><span style="color:#585454"> |
</span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#585454'>Kingdom of Bahrain</span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'></span>
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<a href="http://www.moic.gov.bh/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#571BED'>www.moic.gov.bh</span></a><b><span style="font-size:10.0pt;color:#7030A0">  </span></b><b><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#7030A0'>
</span></b><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#585454'>Tel: (+973) 17568000 / 17574777  |  Call Center: 80008001 / +973 77777333<b>
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