Subject: URGENT - Outstanding Cases - Shipa UAE
From: Urvika Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 12 Oct 2019 03:48:11 -0700 (MST)

Dear Shipa Team, 

I am attaching with this email a list of AWB where there is action required from your side. 

Ticket ID 	Agent 	Created time 	Order No 	3RD PARTY SENT TO 	Party Name 	Issue Type 	AWB NUMBER 	Project 	
178509 	Seeta Kunwar 	2019-10-01 14:16:24 	9756503331 	Courier 	SHIPA 	OBS-CHANGE CUSTOMER ADDRESS 	SOR002669729 	UAE 	

A brief on issue codes: 

Any issue that starts with IB - is for Inbound Shipment (Return from Customer to us) 
OB is Outbound shipment (From us to the customer) 
Other information is self-explanatory such as Delayed Delivery, Delayed Collection, Piece Missing, Partial Delivery, Extra amount collected from customer on COD order etc. 

If you need further details on any of these items, you should be able to copy either the ticket number or tracking number and search for email that you would have 

Please treat this as top urgent, as our customers are waiting on this. Looking forward to your response. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]