Subject: Order not sent
From: Apoorv Joshi <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 11 Oct 2019 07:45:25 -0700 (MST)

Hi Urvika, 

Customer has order a baby stroller in the order number: 8356680495 but never received this. The order status is still "In Progress", but there is no other tracking in this order to deliver the stroller. We escalated this as per Kuwait escalation procedure but we haven't received any reply yet. 

She has now also placed another order for the same stroller which is under Order number: 8356920897 and the status is still "Submitted to warehouse". 

Please advise how should we proceed with this. 

Thank you. 

Regards, 
Apoorv