Subject: Fwd: [#151046] - Etisalat Smiles Voucher Redmption Issue.
From: Centrepoint <[email-masked]>
To: [email-masked], Malik Ismail <[email-masked]>, Preeti Nayak <[email-masked]>, Raveen Sethupathy <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Oct 2019 11:22:26 +0000

Hi Team,  Any updates on the below case? The customer is chasing us for a resolution on this.  "Customer have accumulated a few Etisalat Smiles points and redeemed the same for a voucher worth AED 500/- from Land Mark Group.  He visited the Splash store located in Dubai Outlet Mall for the purchase and upon presenting the voucher was told that the same is not acceptable as per the store policy.  He spoke with the store manager and was told that these vouchers are not acceptable in this store while he can go to any other Splash store and redeem the voucher.  He tried contacting with customer service on 800-775274 which had no clue regarding the same and stated that they serve queries from online shopping clients only.  However, he was able to redeem the same voucher at ShoeMart which is located just next to the same Splash store in the same location.  Please help us to get a resolution in this case since customer wants to know why he was rejected at Splash store. Attached the details 
 of the voucher."  Thank you.  Regards, Centrepoint Support Team