Subject: Fwd: [#151046] - Etisalat Smiles Voucher Redmption Issue.
From: Centrepoint <[email-masked]>
To: [email-masked], Malik Ismail <[email-masked]>, Preeti Nayak <[email-masked]>, Raveen Sethupathy <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Oct 2019 11:20:23 +0000

Hi Team,     Any updates on the below case? The customer is chasing us for a resolution on this.     Thank you.     Regards,  Centrepoint Support Team   
             
              On
              Sun, 29 Sep at  3:24 PM
              ,  Centrepoint <[email-masked]>  wrote:
               
 Hi Preeti, 

  

 A kind reminder on the below complaint from the customer related to the smiles vouchers from Etisalat. 

  

 Abhishek Agnihotri 

 050-2895654 

  

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email:
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: Malik Ismail
 
Sent: Thursday, September 26, 2019 5:23 PM 
To: Preeti Nayak <[email-masked]>; Raveen Sethupathy <[email-masked]>; Centrepoint <[email-masked]> 
Cc: Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>; Jason Dsouza <[email-masked]>; Namrita Kanjani <[email-masked]>; Escalations Dxbteam <[email-masked]>;
 Seeta Seeta <[email-masked]> 
Subject: RE: [#151046] - Etisalat Smiles Voucher Redmption Issue.

 

 

 Dear Preeti, 

  

 Any update ? 

  

 Customer keep follow-up. 

  

 
 Kind Regards, 

 Malik Ismail 

 

 
From: Preeti Nayak
 
Sent: Monday, September 09, 2019 11:50 AM 
To: Malik Ismail <[email-masked]>; Raveen Sethupathy <[email-masked]>; Centrepoint <[email-masked]> 
Cc: Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>; Jason Dsouza <[email-masked]>; Namrita Kanjani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#151046] - Etisalat Smiles Voucher Redmption Issue.

 

 

 Dear malik, 

  

 Noted on the below. 

 Will speak to the store team and resolve. 

  

 Regards, 

 Preeti 

  

 

From: Malik Ismail <[email-masked]>
 
Sent: Monday, September 09, 2019 9:05 AM 
To: Raveen Sethupathy <[email-masked]>; Centrepoint <[email-masked]>; Preeti Nayak <[email-masked]> 
Cc: Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>; Jason Dsouza <[email-masked]>;
 Namrita Kanjani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#151046] - Etisalat Smiles Voucher Redmption Issue.

 

 

 Dear Preeti, 

  

 Please assist on below. 

  

 Customer have e- voucher worth AED 500/- from Etisalat Smiles for Land Mark Group and he visited the Splash store located in Dubai Outlet Mall for the purchase
 but store team not accept the voucher. 

  

 However, he was able to redeem the same voucher at ShoeMart store at same location. 

  

 

 

 

 

   
 
 Kind Regards, 

 Malik Ismail 

 Web Team | Landmark Group 

 [email-masked] 

 M : +971 50 89 678 15 

 

 
From: Raveen Sethupathy
 
Sent: Monday, September 09, 2019 8:46 AM 
To: Centrepoint <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>; Jason Dsouza <[email-masked]>;
 Namrita Kanjani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: [#151046] - Etisalat Smiles Voucher Redmption Issue.

 

 

 
 @Malik Ismail 

 

   

 

--

 
 Raveen Sethupathy 

 
Digital Marketing Coordinator

 
 
Web Team | Landmark Group

 
 
m: +971566909499

 
 
t: +97145172141

 

 

 
 
From: Centrepoint <[email-masked]> 
Sent: Sunday, September 8, 2019 7:55 PM 
To: [email-masked] <[email-masked]> 
Cc: Raveen Sethupathy <[email-masked]>; Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>;
 Jason Dsouza <[email-masked]>; Namrita Kanjani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#151046] - Etisalat Smiles Voucher Redmption Issue.  

 

 

 

External email sender, please take precaution.

 

 

 Hi Team, 

 
 
 ​ 

 
 
 Please take a look at ticket 
#151046 raised by Abhishek Agnihotri  

 

Customer have accumulated a few Etisalat Smiles points and redeemed the same for a voucher worth
AED 500/- from Land Mark Group. 

 

   

 
 He visited the Splash store located in Dubai Outlet Mall for the purchase and upon presenting the voucher was told that the same is not acceptable as per the store policy. 

 

   

 
 He spoke with the store manager and was told that these vouchers are not acceptable in this store while he can go to any other Splash store and redeem the voucher. 

 

   

 
 He tried contacting with customer service on 800-775274 which had no clue regarding the same and stated that they serve queries from online shopping clients only. 

 

   

 
 However, he was able to redeem the same voucher at ShoeMart which is located just next to the same Splash store in the same location. 

 

   

 
 Please help us to get a resolution in this case since customer wants to know why he was rejected at Splash store. Attached the details of the voucher. 

 

 

 

 
​Thanks

 

 
​Kavish Sharma

 

 
The Support Team 

 

 

On Sun, 8 Sep at 7:25 PM 
, Centrepoint <[email-masked]> wrote:

 

 
 
 Hi Abhishek, 

 

   

 
 Thanks a lot for the screenshot. 

 

   

 
 We are now escalating the case to our internal team to get this checked. 

 

   

 
 We will notify you as soon we receive an update from our team. 

 

   

 
 Our goal will be to resolve the issue at the earliest, please be rest assured. 

 

   

 

 We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you. 

 

   

 
 
Your Friends,

 

 
The Support Team 

 

 

On Sun, 8 Sep at 3:42 PM 
, Abhishek Agnihotri <[email-masked]> wrote:

 

 
 Dear Team, 

 

  

 
 
 Please find attached a screenshot of the voucher.  

 

   

 
 Also note a second screenshot which states that this voucher is acceptable

 
 
 at Outlet Mall Dubai (as per Etisalat conditions). 

 

  

 
 
 Appreciate an urgent response. 

 

   

 
 Thanks.. Abhishek 

 
 
 050-2895654 

 

   

 

 

 

 

   

 

 

 

 

 

151046:1125156

 

 

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