Subject: RE: Customer extra charge // 9755585438
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Rajan Verma <[email-masked]>
Date: Thu, 10 Oct 2019 09:13:45 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

We have checked the JIRA ticket as per them full amount is refunded, can you please ask customer to share his statement of payment mode.

So that we can present it to JIRA team, In order to prove that less refund is received.

Regards
Imran
T: +971-45172116
M: +971-588813326

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 10, 2019 1:03 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Rajan Verma <[email-masked]>
Subject: Customer extra charge // 9755585438

External email sender, please take precaution.
Hi Team,

Any update on below email?

Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Rajan Verma" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 October, 2019 18:45:07
Subject: Customer extra charge // 9755585438

Hi Team,

In below case customer is claiming that we have charged him extra  49 AED apart from his order and he also shared the screenshot of that. However Jira team has confirmed that we didn't deducted any extra amount.

Now customer is threatening about complaining to dubai economic department.

So can you please look into this matter and assist.

Regards,
Seeta Kunwar

________________________________
From: "Rajan Verma" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 October, 2019 18:28:18
Subject: Customer extra charge // 9755585438

Hi Seeta,

Customer claims that they have been charged 49 AED extra.
Raised JIRA but they confirm that we have not charged any extra amount from the customer.
Please check this issue.

Order : 9755585438
Ticket : 174872
JIRA : 68108

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