Subject: Freshchat information
From: Seeta Seeta <[email-masked]>
To: Saurabh <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 10 Oct 2019 00:49:39 -0700 (MST)

Hi Sir, 

Following our conversation with Mustehsan. 

Mustehsan has informed that it is an issue that our agents are receiving old chats and not the fresh ones, he will be on call with Freshchat team in order to discuss the issue. 

We informed Mustehsan that either we can have 1 agent on Assigned to me option and 1 on New Chat (Working offline) to bring down the pendency of chat. 
or we can let 2 agents be on chat (NEW Chats option) and to eliminate the (Assigned to me) option so that the agents can reply the chats without fail and to remove the pendency. 

He will check with the freshchat team and will get back to us on this. 

Regards, 
Seeta Kunwar