Subject: FW: Customer is requesting for a call back
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 10 Oct 2019 06:08:29 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

FYI.

Regards
Imran

From: Ali Mkhaimer <[email-masked]>
Sent: Wednesday, October 09, 2019 6:43 PM
To: Mohd Imran <[email-masked]>; Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; ccwebteam <[email-masked]>
Subject: RE: Customer is requesting for a call back

External email sender, please take precaution.
Dear Imran,

The customer was so upset of the fact that even the replacement of the damaged piece (One of the drawers was chipped) was also damaged as shown in the image.

Currently they want their feedback to be taken into consideration as the customer was really frustrated of the lack of professionalism from the assembly team, and has requested for one more replacement and to be a right one this time.

Kindly note that I have already escalated the matter to the WWD team under the ticket ID (191045).

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Wednesday, October 9, 2019 3:51 PM
To: Ali Mkhaimer; Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth
Cc: Escalations Dxbteam; ccwebteam
Subject: FW: Customer is requesting for a call back

Hi Team,

Please do the needful.

Regards
Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 09, 2019 3:35 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Rajan Verma <[email-masked]<mailto:[email-masked]>>
Subject: Customer is requesting for a call back

External email sender, please take precaution.
Hi Team,

Could you please arrange a callback as customer requested.

Details are below.

Regards,
Seeta Kunwar

________________________________
From: "Rajan Verma" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 October, 2019 17:03:17
Subject: Customer is requesting for a call back

Hi Seeta,

With reference to order number : 9755007423

Customer has requested for the replacement of the WWD product.
The product has been replaced but now the customer want a callback as they claim that the replaced part of the product is also damaged.
Please look into this issue.

Customer's phone number : 055 503 4279

Kind Regards
Rajan

#170344

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com