Subject: Fwd: Arabic Language Test - Ezzaldeen Mahyoub naji Saeed
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 9 Oct 2019 17:24:19 +0000

Please get this checked by the client urgently. This person is coming to Delhi on Friday

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From: Ezzaldeen Mahyoub naji Saeed <[email-masked]<mailto:[email-masked]>>
Date: 9 October 2019 at 18:39:20 GMT+5:30
To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
Subject: Arabic Language Test - Ezzaldeen Mahyoub naji Saeed
Reply-To: [email-masked]<mailto:[email-masked]>

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Ezzaldeen Mahyoub naji Saeed
Whats your first language       Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   Working in pizzu hot required from you nt only to make the customer satisfied  but also to let him /her love your service by delivering there order at precise time . In such a situation , I will surely apologize to him personally.I will make an offer to the customer according to company strategy so that I make him/her satisfied .If the customer reside  in a place near to me I will  send his /her order
immediately.I will ask for an urgent delivery to send it to him/her  as I have an emergency if this does not contradict or have conflict with the  company's strategy.I will try my best by using all the available means to come up with best solutions  to make the customer satisfied.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     My name  is Ezzaldeen Mahyoub naji . I got my B.tech<http://B.tech> degree in 2014 . In
2015 i work in  IT company  for   one and halfe year . In augest 2016 I GOT  THE TOFEL  certificate .IN 2018 I got my master degree  in computer science (Msc ).
Personally I am a good speaker and I love team work . I am also good in relationships.
I am fluent in arabic langauge and very good in english . I also know littel bit hindi
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      هناك اختلاف جوهري ودقيق بين خدمة "العملاء الجيدة"  وبين  بين خدمة "العملاء الرائعة " حيث ان خدمة العملاء الجيدة من المحتملانك بالكاد تجعل عملائك في حالة الرضى عنك   بينما خدمة العملاء الرائعة فإنك لا تبقيهم في حالة الرضى فحسب بل تنتقل بهم لدرجة المحافظة عليهم ، لذالك تجد العديد من مزودي الخدمات لا يحصلون عليها دائماً اي خدمة العملاء المميزة
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        الاشياء التي تجعلني مرشح للعمل في خدمة العملاء :
أجيد العربية الفصحى واتحدث الانجليزيه  وافهم حوالي ٤٠% من اللغة الهنديه . لدي ثقة بنفسي وقدراتي . كما اني شخص منفتح واسطيع التحدث امام الجمهور لما لدي من كارزما قويه ، شخص يحب العمل ويعمل ب اتقان
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     في يوم من الايام زرت مدينة خلابة بمناظرها الطبيعية الا و هي مدينة ميسور الهنديه  التي تزخر بثقافاتها المتالقة والتي تشتهر بعيد دسرا  وهي تعتبر لؤلؤة الهند   وشمعتها المضيئة و تعرف باكلهم الطازج (الاكل النباتي والغير نباتي ) الدي يمنحهم الصحة فاما من الجانب الطبيعي فهي عبارة عن خضار يغمر كل الاماكن فهذا الورد يبث برائحته ليعطر الوجود وهذه العصافير تغرد لتكتمل الطبيعة ببهائها تم يكون صوت خرير الانهار الهادىء يجري في الطبيعة فهي نعمة خلقها الله لنا فهي هي جنة يجب ان نحمد الله عليها وان نستمتع بها يجب لكل شخص ان يزور هذه المدينة من سياح واجانب فان الهند بلد  تزخر بالمدن الشعرية الجميلة