Subject: RE: Ticket #169346 RMA 42369059 Order 7655658893
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: BHRdc Ecomm <[email-masked]>, Dominic Arackal <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 8 Oct 2019 09:37:46 +0000

Dears,

Please process RMA 42369059  order ID 7655658893 items
161941941 - - Full Length Jeans with 5-Pockets and Drawstring Closure

Mahmoud

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 8, 2019 1:14 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: Ticket #169346

External email sender, please take precaution.
Hi Team,

Customer has returned the below item due to a sizing issue and as per tracking we have received it already however, it has since not processed. We are also not receiving any response regarding the refund from BH team. Customer is now threatening to Sue. Please assist the customer on the same and arrange a call if necessary for the customer.
Ticket ID: 169346
Order number: 7655658893
RMA: 42369059

Customer name: Letty Faith
Contact number: +97339343350

Please look into it. Thank you.

Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 8 October, 2019 14:37:51
Subject: URGENT

Hi Seeta,

With reference to the ticket ID: 169346
Order number: 7655658893
RMA: 42369059

As per the tracking we have already received this at the warehouse. Customer returned the item due to a sizing issue and yet the return has not processed. We have emailed all the BH escalation contacts with no reply yet. Please have this resolved on an urgent basis as the customer is now threatening to Sue. Please also arrange a call for the customer:

Customer name: Letty Faith
Contact number: +97339343350

Thank you for your help!

Regards,
Apoorv

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