Subject: Ticket #169346
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Tue, 8 Oct 2019 02:14:08 -0700 (MST)

Hi Team, 

Customer has returned the below item due to a sizing issue and as per tracking we have received it already however, it has since not processed. We are also not receiving any response regarding the refund from BH team. Customer is now threatening to Sue. Please assist the customer on the same and arrange a call if necessary for the customer. 
Ticket ID: 169346 
Order number: 7655658893 
RMA: 42369059 

Customer name: Letty Faith 
Contact number: +97339343350 

Please look into it. Thank you. 

Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 8 October, 2019 14:37:51 
Subject: URGENT 

Hi Seeta, 

With reference to the ticket ID: 169346 
Order number: 7655658893 
RMA: 42369059 

As per the tracking we have already received this at the warehouse. Customer returned the item due to a sizing issue and yet the return has not processed. We have emailed all the BH escalation contacts with no reply yet. Please have this resolved on an urgent basis as the customer is now threatening to Sue. Please also arrange a call for the customer: 

Customer name: Letty Faith 
Contact number: +97339343350 

Thank you for your help! 

Regards, 
Apoorv