Subject: URGENT
From: Apoorv Joshi <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Tue, 8 Oct 2019 02:07:51 -0700 (MST)

Hi Seeta, 

With reference to the ticket ID: 169346 
Order number: 7655658893 
RMA: 42369059 

As per the tracking we have already received this at the warehouse. Customer returned the item due to a sizing issue and yet the return has not processed. We have emailed all the BH escalation contacts with no reply yet. Please have this resolved on an urgent basis as the customer is now threatening to Sue. Please also arrange a call for the customer: 

Customer name: Letty Faith 
Contact number: +97339343350 

Thank you for your help! 

Regards, 
Apoorv