Subject: Customer has not collected this order
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Rajan Verma <[email-masked]>
Date: Tue, 8 Oct 2019 01:29:46 -0700 (MST)

Hi Team, 

In below case customer is claiming that he has not collected his order but as per the hybris the order has been already collected. Now customer is chasing for refund. 

Kindly look into this concern and assist. 

Ticket: 126281 
Order : 6627443278. 

Regards, 
Seeta Kunwar 

From: "Rajan Verma" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 7 October, 2019 20:25:35 
Subject: Customer has not collected this order 

HI Seeta, 

With reference to order : 6627443278. 

Customer claims that they have not collected their order and is asking for refund. 

Please advise on how to proceed. 

Kind Regards 
Rajan 

Ticket: 126281