Subject: Customer extra charge // 9755585438
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Rajan Verma <[email-masked]>
Date: Mon, 7 Oct 2019 06:15:07 -0700 (MST)

Hi Team, 

In below case customer is claiming that we have charged him extra 49 AED apart from his order and he also shared the screenshot of that. However Jira team has confirmed that we didn't deducted any extra amount. 

Now customer is threatening about complaining to dubai economic department. 

So can you please look into this matter and assist. 

Regards, 
Seeta Kunwar 

From: "Rajan Verma" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 7 October, 2019 18:28:18 
Subject: Customer extra charge // 9755585438 

Hi Seeta, 

Customer claims that they have been charged 49 AED extra. 
Raised JIRA but they confirm that we have not charged any extra amount from the customer. 
Please check this issue. 

Order : 9755585438 
Ticket : 174872 
JIRA : 68108