Subject: Fwd: Arabic Language Test - Hamada Ali
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 7 Oct 2019 03:52:38 -0700 (MST)

Please evaluate. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Hamada Ali" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Monday, 7 October, 2019 16:21:38 
Subject: Arabic Language Test - Hamada Ali 

		Foreign Language Screening Test 	Name 	Hamada Ali 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	If i will be in his place i will be very angry. That is why i will understand him. I will say sorry. Try to explain him the situation and deal with situation. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I have experience in computers and software development and the use of printing 
worked in the offices of the Internet and maintenance of computers I was working in also in Iraqi companies to maintain the Internet systems 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”. 
For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy. 
While you may think that the sum of these activities, in and of itself, represents “superior” customer service on behalf of you and the company, some of your customers may think otherwise 
You have striven to respond to all of their calls in a timely basis; you have arrived at their site within the contracted time in nearly all cases; you have carried the right parts with you to the service call (or have been able to obtain them as quickly as possible once the need has been identified); and you have followed up with a courtesy call whenever there has been time (and even when there has not). 
While you may think that the sum of these activities, in and of itself, represents “superior” customer service on behalf of you and the company, some of your customers may think otherwise. 
They are more likely to feel that all of these services are to be expected from their services providers – all of the time! In fact, you probably have more customers than not who think these activities constitute nothing more than “average” customer service and support, and not “great” support – and guess what? They might be right! 
The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, service are those that typically go the “extra mile” in the way they treat their customers. This may include doing simple things like calling with an Estimated Time of Arrival (i.e., ETA) when they are approaching the limits of their normal on-site response times, or following-up after a service call to explain why an equipment failure may have occurred in the first place, and how to possibly avoid it from happening again in the future. 
The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, customer service are those that typically go the “extra mile” in the way they treat their customers. 
Thus, it may be that the only perceived difference between “good” and “great” customer service on the customer’s part is the way in which their service providers regularly communicate with them! It is important to keep the customer “in the loop” at all times. If they are expecting you to arrive on-site to perform a repair, they also expect to know approximately when you will actually get there. If there is a problem with your arriving as scheduled, they’ll want to know as soon as possible when you will get there – they will not want any surprises! 
It all becomes a matter of “ownership”; if the customer has to call you to find out where you are, when you’re going to be arriving on-site, or how long you think the machine will be down, the customer “owns” the service call. 
However, if you can call the customer in advance with an ETA and, at the same time, provide him or her with some accompanying information, you “own” the call. And if you “own” the call, you also “own” the power to keep the customer informed, in line, and, ultimately, satisfied. 
Service providers that merely offer “good” customer service are probably doing virtually advance with an ETA and, at the same time, provide him or her with some accompanying information, you “own” the call. And if you “own” the call, you also “own” the power to keep the customer informed, in line, and, ultimately, satisfied. 
Service providers that merely offer “good” customer service are probably doing virtually all of the same things that those providing “great” customer service are doing. However, the single most important thing that distinguishes the “great” providers from the “good” providers, is that they also communicate better with their customers. 
When the customer is happy because of you, they are more likely to stay happy with you. all of the same things that those providing “great” customer service are doing. However, the single most important thing that distinguishes the “great” providers from the “good” providers, is that they also communicate better with their customers. 
When the customer is happy because of you, they are more likely to stay happy with you. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	تعتبر مدينة أربيل العراقية من أقدم المدن التاريخية، ويعود تاريخ بنائها إلى أكثر من سبعة آلاف عام، ولا يعرف بالضبط من بناها. وقد ظهر اسمها في المدونات التاريخية منذ نحو ثلاثة آلاف عام قبل الميلاد، حيث ورد اسمها كبلدة عامرة بالحياة وأحد الأملاك السومرية. 
وكانت تسمى "أوربيليوم" كما جاء بإحدى كتابات الملك السومري شوليكي بحدود 2000 ق.م. 
ووفقا لويكيبيديا، يعود أصل تسميتها التاريخية على ما يرجح إما إلى السومريين أو إلى تسمية الآشوريين الذين سموها "أربا إيلو" أي أربعة آلهة (وفق معتقداتهم) لأنه كان يوجد على القلعة معبد فيه تلك الآلهة، وهي كتابة وُجدت في المدونات الآشورية. 
وعاصرت المدينة حقبا مختلفة، وهي تعتبر الآن أكبر المحافظات وتعد أربيل رابع مدينة من حيث المساحة في العراق بعد العاصمة بغداد والبصرة والموصل، ويناهز عدد سكانها المليون ونصف المليون. 
وتقع المحافظة في الجزء الشمالي من العراق، ويحدها من الشمال تركيا ومن الشرق إيران، وتبلغ مساحتها 13165 كلم2. 
العراقية التي تضم كافة طوائف العراق ومعظم عشائره المختلفة . 
ما مناخها، فهو انتقالي بين البحر المتوسط والمناخ الصحراوي الذي يميزها بالبرودة الشديدة مع انخفاض معدل الرطوبة، وفيها القلعة الأعلى بالمنطقة بارتفاع 414 مترا عن مستوى سطح البحر. 
يوجد في أربيل أكثر من 110 تلال ومواقع أثرية يمتد تاريخها من العصور القديمة وحتى الفتح الإسلامي، ومن أهم معالمها الأثرية قلعة أربيل وتلال سيد أحمد والمنارة المظفرية في أربيل