Subject: New Reply Received - Re: ﻿Your return has been processed
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 07 Oct 2019 06:51:32 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Your return has been processed  Ticket comment <div class="ydp63c78999yahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif">
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<div dir="ltr" style=""><b style=""><font>still waiting for your response for below mail.</font></b></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, 20 September, 2019, 04:24:16 pm GMT+4, Max &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Mansoor Ahmed,<br><span dir="ltr" style="font-size:10.5pt"></span><br>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt">We’re
really sorry if we’ve taken longer than usual to get back to you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt">Our
team is working on your issue, and will get back to you as soon as possible.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt"> </span></div>
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<div><span style="font-size:10.5pt">Your friends,</span></div>
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<span style="font-size:10.5pt">The </span><span style="font-size:10.5pt">S</span><span style="font-size:10.5pt">upport Team</span>
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<div class="ydpd1778689yiv0989119482freshdesk_quote">
            <blockquote class="ydpd1778689yiv0989119482freshdesk_quote">
              On
              Tue, 17 Sep at  8:36 AM
              <span class="ydpd1778689yiv0989119482separator">,  Max &lt;[email-masked]&gt;  wrote:
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<div>Hi Mansoor Ahmed,<br><br>
</div>
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<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">Thank you for getting in touch with us.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br style="font-weight:inherit"></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">We have forwarded this concern to our relevant team.</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">Once we get an update we will contact you will resolution.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br style="font-weight:inherit"></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">I thank you for your understanding and patience.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br style="font-weight:inherit"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">Your friends,</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">The Support Team</div>
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            <blockquote class="ydpd1778689yiv0989119482freshdesk_quote">
              On
              Mon, 16 Sep at  2:08 PM
              <span class="ydpd1778689yiv0989119482separator">,  Mansoor Ahmed &lt;[email-masked]&gt;  wrote:
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        <div dir="ltr">As Discuss With Customer Service  Please How Can I Use This Voucher, I tried This Online But Its Not Working madam...</div>
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<div dir="ltr">contact me</div>
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                    On Saturday, 14 September, 2019, 08:29:55 pm GMT+4, Max Fashion &lt;[email-masked]&gt; wrote:
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<div id="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438">

 

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	<table align="center" class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438content" border="0" cellpadding="0" cellspacing="0" style="max-width:620px;width:100%;font-family:Helvetica, Arial, sans-serif;background:#ffffff;background-color:FFFFFF"><tbody>
<tr><td align="center" colspan="1" rowspan="1">
				<table border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color:#f2f2f2"><tbody><tr><td colspan="1" rowspan="1">
							<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="center" colspan="1" rowspan="1" style="color:#92979E;font-size:12px;padding:5px 0;line-height:18px;text-align:right">
										RE: Order number  9754981391 
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				<div class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438content"><table width="100%" style="background:#ffffff"><tbody><tr><td align="center" colspan="1" rowspan="1">
			<table align="center"><tbody><tr><td align="center" colspan="1" rowspan="1">
						<table align="left"><tbody><tr><td colspan="1" rowspan="1" style="padding:35px 0 0 5px">
									<a href="https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="display:inline-block" rel="noreferrer" target="_blank">
									<img style="border:0;margin:0" alt=" Max logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-max.png" width="90" class=""></a>
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										<table style="color:#202020;font-size:12px"><tbody>
<tr><td colspan="1" rowspan="1" style="padding:15px 0 0 0">Download
													our apps now</td></tr>
<tr>
<td colspan="1" rowspan="1" style="padding:5px 15px 0 0">
												<a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" rel="noreferrer" target="_blank">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" class=""></a>
												</td>
<td colspan="1" rowspan="1" style="padding:5px 0 0 15px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" rel="noreferrer" target="_blank">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" class=""></a>
												</td>
</tr>
<tr>
<td colspan="1" rowspan="1" style="padding:2px 10px 0 0">
												<a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">iPhone</a>
</td>
<td colspan="1" rowspan="1" style="padding:2px 0 0 10px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">Android</a>
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</tr>
</tbody></table>
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		</td></tr></tbody></table></div>

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<tr><td align="center" colspan="1" rowspan="1">
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			<table align="center"><tbody><tr><td align="center" colspan="1" rowspan="1">
						<table width="100%"><tbody><tr><td colspan="1" rowspan="1" style="padding:0">
										<table class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438 ydpd1778689yiv0989119482ydpd09f3369yiv0868712438navigation" style="font-size:14px;line-height:16px" width="100%"><tbody><tr><td colspan="1" rowspan="1" style="padding:5px 0">
<span class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438navmenu">
													<a href="https://www.maxfashion.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255, 255, 255);padding:10px 6px" rel="noreferrer" target="_blank">Women</a></span>
													<span class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438navmenu">
													<a href="https://www.maxfashion.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255, 255, 255);padding:10px 6px" rel="noreferrer" target="_blank">Men</a></span>
													<span class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438navmenu">
													<a href="https://www.maxfashion.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255, 255, 255);padding:10px 6px" rel="noreferrer" target="_blank">Girls</a></span>
													<span class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438navmenu">
													<a href="https://www.maxfashion.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255, 255, 255);padding:10px 6px" rel="noreferrer" target="_blank">Boys</a></span>
													<span class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438navmenu">
													<a href="https://www.maxfashion.com/ae/en/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255, 255, 255);padding:10px 6px" rel="noreferrer" target="_blank">Shoes</a></span>
													<span class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438navmenu">
													<a href="https://www.maxfashion.com/ae/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255, 255, 255);padding:10px 6px" rel="noreferrer" target="_blank">Inspiration</a></span>
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		</td></tr></tbody></table></div>

</td></tr>
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<tr><td align="left" colspan="1" rowspan="1" style="line-height:28px;font-size:24px;text-align:left;font-family:Helvetica, Arial, sans-serif;color:#242428">
					                                  					                                  	Your return has been processed.
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<tr><td align="left" colspan="1" rowspan="1" style="line-height:20px;font-size:16px;text-align:left;font-family:Helvetica, Arial, sans-serif;color:#333333">
					                              
					                              					                               														Hi MOHAMMED ABDUL MANSOOR AHAMAD, your refund for order number  <span style="color:#00b9e5"><a href="https://www.maxfashion.com/ae/en/my-account/order/9754981391?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" style="color:#00b9e5;text-decoration:none" rel="noreferrer" target="_blank">9754981391 </a></span> 																												has been processed. For details on when you will receive your refund amount, please refer to our 
														<a href="https://www.maxfashion.com/ae/en/faq?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" style="color:#00b9e5;text-decoration:none" rel="noreferrer" target="_blank">FAQ page</a>.
														<br>
														<br>
														Remember, you can also easily cancel and return the products online.
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<td align="left" colspan="1" rowspan="1" width="28%" style="padding-left:15px">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
</td>
<td align="left" colspan="1" rowspan="1" width="40%" style="padding-left:15px">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
</td>
<td align="right" colspan="1" rowspan="1" width="30%" style="padding-right:10px">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
</td>
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<td align="center" colspan="1" rowspan="1" width="28%">
																<table align="left" border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="left" colspan="1" rowspan="1">
																																																							<a href="https://www.maxfashion.com/ae/en/p/161692775?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" rel="noreferrer" target="_blank">
																																																																								<img class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438product" alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.ssl.cf3.rackcdn.com/max/C9ABCREWBLACKDARK-C9ABCREW-MXWIN19240519_00-2100.jpg" style="padding:20px 0px 0px;max-width:150px" data-id="1570431508325">
																																																																																																																																																																																																																																																																																																																		</a>
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																<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="color:#3d4648;font-size:14px;font-family:Helvetica, Arial, sans-serif"><tbody>
<tr><td align="left" colspan="1" rowspan="1" style="padding:8px 0 0 0;color:#3d4648;font-weight:600">  <strong>MAX</strong>  </td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:8px 0 0 0;color:#3d4648;font-weight:600">  Plain T-shirt with Crew Neck and Raglan Sleeves  </td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">Color: Black</td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">

																			 																		        	      Size: 
																		        	     																		        	     M

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<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">Quantity: 1</td></tr>
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<td align="right" colspan="1" rowspan="1" width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600">
															        						   									 AED 25
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<tr><td colspan="1" rowspan="1">
																
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<td colspan="1" rowspan="1" width="50%"> </td>
<td align="right" colspan="1" rowspan="1" width="50%" style="line-height:20px;text-align:left">
															
															       <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left"><tbody>
<tr>
<td colspan="1" rowspan="1" style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
																				Total
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<td align="right" colspan="1" rowspan="1" style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
																				<strong>AED 25</strong>
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<td colspan="1" rowspan="1" style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
															            	Total Refund Amount
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<td align="right" colspan="1" rowspan="1" style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
															            	<strong>AED 25</strong>
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															            Items that are cancelled or refunded are not eligible for Shukrans.
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                                            <img src="https://i1.lmsin.net/website_images/misc/[email-masked]" alt="" style="width:50px;min-height:50px;display:inline-block;vertical-align:middle;margin-right:15px" class="">
                                            <span style="font-size:16px;text-align:left;font-family:Arial, Helvetica, sans-serif;color:#3F3F3F;display:inline-block;vertical-align:middle">
                                            Here's your MAX voucher code:</span>
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                                            <span style="background-color:#F1F1F1;border-radius:3px;text-align:center;font-family:Arial, Helvetica, sans-serif;font-size:16px;width:70%;margin-right:5%;display:inline-block;vertical-align:middle;padding:10px 0;color:#000000;font-weight:bold">9754981391-42351034-53493-56161</span>
                                            <span style="font-family:Arial, Helvetica, sans-serif;font-size:18px;width:25%;display:inline-block;vertical-align:middle;text-align:center">
                                                Voucher Value:
                                                <br>
                                                <b style="font-size:21px">AED 25</b>
                                            </span>
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                                         	<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0NzQ2NTE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OuTE0dRRMf5eQJo1VIxhDCTGRNWpXojRDQeiDgCeGKg" style="width:100%;max-width:656px" class="">
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<tr><td colspan="1" rowspan="1" style="color:#9EA3A9;font-size:15px;font-family:Arial, Helvetica, sans-serif;line-height:20px;text-align:left">
                                             Use this voucher to shop MAX products online or in-store.
                                             This voucher is valid till : 15 Mar 2020.                                             <a href="https://www.maxfashion.com/ae/en/termsandconditions?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" style="text-decoration:underline" rel="noreferrer" target="_blank">Terms and conditions</a> apply.      
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<tr><td colspan="1" rowspan="1" style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428"><span class="ydpd1778689yiv0989119482ydpd09f3369yiv0868712438aligntext">Need help? Get in touch</span></td></tr>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Connect with us</strong> on your favourite social network.</div>
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										<a href="https://twitter.com/maxfashionMENA" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
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<td colspan="1" rowspan="1" style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@maxfashionMENA</strong>.</div>
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<td colspan="1" rowspan="1"><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" class=""></td>
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											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800–MAXUAE (800-629823).</strong> <br>7 days a week, 24 hours a day</div>
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								© 2019 Retail World Limited </span></td>
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							<span style="font-size:11px;color:#848483"> 
							<a href="https://www.maxfashion.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Privacy Policy</a>  |
						    <a href="https://www.maxfashion.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Terms &amp; Conditions</a>
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