Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 06 Oct 2019 16:54:11 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Dear All,<br>
<br>
The order is successfully returned.,<br>
<br>
 
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<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Hmaidat</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>6/10/2019 4:10 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#183179] - Re: Your products are on the way<br>
<br>
<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/183179" rel="noreferrer">#183179</a> raised by Cristy B. Bretaña ([email-masked]).</div>
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<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly return the order to our warehouse as customer wanted to cancel the order.</div>

<div dir="ltr"> </div>

<div dir="ltr">AWB NO-SOR002675660</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Seeta Kunwar</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 6 Oct at 4:08 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">Hi Cristy,</div>

<div dir="ltr"> </div>

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<div><span dir="ltr" style="font-size:14px">Thank you for contacting us.</span></div>

<div><span dir="ltr" style="font-size:14px">​</span></div>

<div><span dir="ltr" style="font-size:14px">We are sorry for the late response.</span></div>

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<div><span dir="ltr" style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We see that you want us to cancel your order with order number: 9756651010. </span></div>

<div><span dir="ltr" style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">​</span></div>

<div dir="ltr"><span dir="ltr" style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. </span></div>

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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. </span></div>

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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>

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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Your friends,</span></div>

<div><span style="font-size:14px">The Support Team </span></div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 4 Oct at 12:46 PM <span class="separator">, Cristy B. Bretaña &lt;[email-masked]&gt; wrote: </span>

<div dir="auto">Good day.i would like to cancel my order,i bought a set from one of your branch today.Thanks.Sorry for the inconvenience.</div>

<div class="gmail_quote">
<div class="gmail_attr" dir="ltr">On Thu, 3 Oct 2019, 12:31 Max Fashion, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>

<blockquote class="gmail_quote" style="margin:0 0 0 0.8ex;border-left:1px #ccc solid;padding-left:1ex">
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				<td align="center" style="color:#1e1e1e;font-size:12px;padding:5px 0;line-height:18px;text-align:right">Order number 9756651010 has been shipped.</td>
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					<td style="padding:35px 0 0 5px"><a href="https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><img alt=" Max logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-max.png" style="border:0;margin:0" width="90"></a></td>
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						<td colspan=" 2" style="padding:15px 0 0 0">Download our apps now</td>
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						<td align=" right" style="padding:5px 15px 0 0"><a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a></td>
						<td align=" left" style="padding:5px 0 0 15px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a></td>
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						<td align=" right" style="padding:2px 10px 0 0"><a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#202020" target="_blank" rel="noreferrer">iPhone</a></td>
						<td align=" left" style="padding:2px 0 0 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#202020" target="_blank" rel="noreferrer">Android</a></td>
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<a href="https://www.maxfashion.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Women</a> <a href="https://www.maxfashion.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Men</a> <a href="https://www.maxfashion.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Girls</a> <a href="https://www.maxfashion.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Boys</a> <a href="https://www.maxfashion.com/ae/en/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Shoes</a> <a href="https://www.maxfashion.com/ae/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Inspiration</a>
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					<td align="left" style="line-height:28px;font-size:26px;text-align:left;font-family:'arial' , 'helvetica' , sans-serif;color:#333333">Your products have been shipped.</td>
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					<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:'arial' , 'helvetica' , sans-serif;color:#333333">Hi Cristy Bretana, products from order number <span style="color:#00b9e5"><a href="https://www.maxfashion.com/ae/en/my-account/order/9756651010?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="color:#00b9e5;text-decoration:none" target="_blank" rel="noreferrer">9756651010</a></span> are being sent to you in multiple shipments so you receive them faster.</td>
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					<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:'arial' , 'helvetica' , sans-serif;color:#333333">The tracking number is <span style="color:#00b9e5"><a href="http://mypackage.carry.delivery/?cid=332333&amp;sid=1&amp;bc=SOR002675660&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="color:#00b9e5;text-decoration:none" target="_blank" rel="noreferrer">SOR002675660.</a></span>
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						<div style="margin:0;padding:0;text-align:left;font-family:'helvetica' , 'arial' , sans-serif;font-size:14px;line-height:22px;color:#242428">Order shipping to<br>
						<b>Cris Ty</b><br>
						St52B Lamoon Villas Villa<br>
						Dubai, United Arab Emirates<br>
						Mobile: +971 543140418</div>
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						<div style="margin:0;padding:0 0 20px 15px;text-align:left;font-family:'helvetica' , 'arial' , sans-serif;font-size:14px;line-height:22px;color:#242428">Payment Method:<br>
						<b>Cash on Delivery</b>
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<strong>Order Details</strong> Consignment Number: 88888001247820191003</div>
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						<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
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						<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Shipped Quantity</div>
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							<td><a href="https://www.maxfashion.com/ae/en/p/161674178?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none;padding:5px" target="_blank" rel="noreferrer"><img alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.ssl.cf3.rackcdn.com/max/WN191252BBLACKDARK-WN191252B-MXWIN19260519_01-2100.jpg" style="height:auto;vertical-align:top;width:150px;padding:20px 0 0 0;max-width:135px"> </a></td>
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<span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600"><strong>MAX </strong> </span><br>
						<strong>Full Length Plain Mid-Rise Jog Pants with Pocket Detail </strong><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Color: Black</span><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Size: S </span>
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							<td><a href="https://www.maxfashion.com/ae/en/p/161674148?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none;padding:5px" target="_blank" rel="noreferrer"><img alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.ssl.cf3.rackcdn.com/max/WN191256BBLACKDARK-WN191256B-MXWIN19260519_01-2100.jpg" style="height:auto;vertical-align:top;width:150px;padding:20px 0 0 0;max-width:135px"> </a></td>
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<span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600"><strong>MAX </strong> </span><br>
						<strong>Plain Hoodie with Long Sleeves and Zip Closure </strong><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Color: Black</span><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Size: S </span>
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				<td align="left" style="font-size:16px;padding-top:15px;width:90%">The status of your other products in order number <span style="color:#00b9e5"><a href="https://www.maxfashion.com/ae/en/my-account/order/9756651010?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="color:#00b9e5;text-decoration:none" target="_blank" rel="noreferrer">9756651010</a></span> is as follows:</td>
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					<td align="left" style="padding-left:15px;padding-top:15px" width="28%">
					<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
					</td>
					<td align="left" style="padding-left:15px;padding-top:15px" width="40%">
					<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
					</td>
					<td align="right" style="padding-right:40px;padding-top:15px">
					<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Quantity</div>
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				<td align="center" style="padding:0 0 15px 0;border-bottom:1px solid #eeeeee"> </td>
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			<td align="center" bgcolor="ffffff" style="padding:10px 0 20px 0;background:#ffffff;border-top:1px solid #eeeeee" width="100%">
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			<tbody>
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				<td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428">Need help? Get in touch</td>
				</tr>
				<tr>
				<td align="center">
				<div style="max-width:285px;padding:0;width:100%">
				<table align=" center" style="border:1px solid #eeeeee;max-width:290px;min-height:95px" width=" 100%">
				<tbody>
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					<table border=" 0" cellpadding=" 0" cellspacing="
								0" style="padding:13px" width="100%">
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						<td><a href="mailto:[email-masked]?Body=Contacted" style="border:0;margin:0;padding:0;text-decoration:none" target="_blank" rel="noreferrer"><img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a></td>
						<td style="font-size:11px;padding-left:20px">
						<div style="margin:0;padding:0;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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					</tr>
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				<div style="max-width:285px;padding:0;width:100%">
				<table align=" center" style="border:1px solid #eeeeee;max-width:290px;min-height:95px" width=" 100%">
				<tbody>
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					<td align="left" width="100%">
					<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
					<tbody>
						<tr>
						<td><a href="https://www.facebook.com/MaxFashionMENA" style="border:0;margin:0;padding:0;text-decoration:none" target="_blank" rel="noreferrer"><img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a></td>
						<td style="font-size:11px;padding-left:20px">
						<div style="margin:0;padding:0;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
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						</tr>
					</tbody>
					</table>
					</td>
					</tr>
				</tbody>
				</table>
				</div>
				</td>
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				<tr>
				<td align="center" width="100%">
				<div style="max-width:285px;padding:0;width:100%">
				<table align=" center" style="border:1px solid #eeeeee;max-width:290px;min-height:95px" width=" 100%">
				<tbody>
					<tr>
					<td align="left" width="100%">
					<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
					<tbody>
						<tr>
						<td><a href="https://twitter.com/maxfashionMENA" style="border:0;margin:0;padding:0;text-decoration:none" target="_blank" rel="noreferrer"><img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a></td>
						<td style="font-size:11px;padding-left:20px">
						<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@maxfashionMENA</strong>.</div>
						</td>
						</tr>
					</tbody>
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					</td>
					</tr>
				</tbody>
				</table>
				</div>

				<div style="max-width:285px;padding:0;width:100%">
				<table align=" center" style="border:1px solid #eeeeee;max-width:290px;min-height:95px" width=" 100%">
				<tbody>
					<tr>
					<td align="left" width="100%">
					<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
					<tbody>
						<tr>
						<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
						<td style="font-size:11px;padding-left:20px">
						<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800–MAXUAE (800-629823).</strong><br>
						7 days a week, 24 hours a day</div>
						</td>
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			</td>
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			<td align="center" class="m_1693961778008911162two-column" style="padding:5px 0 0 0;background:#eeeeee">
			<table width="100%">
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					<table class="m_1693961778008911162contents">
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						<td align="left"><span style="font-size:11px;color:#848483">© 2019 Retail World Limited </span></td>
						<td> </td>
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						<td align="right" style="text-align:right;width:100%"><span style="font-size:11px;color:#848483"><a href="https://www.maxfashion.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#848483" target="_blank" rel="noreferrer">Privacy Policy</a>  | <a href="https://www.maxfashion.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#848483" target="_blank" rel="noreferrer">Terms &amp; Conditions</a> </span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/183179