Subject: New comment - [#4620787] Freshdesk Issue.
From: Freshdesk Support <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Sun, 06 Oct 2019 10:36:30 +0000 (UTC)

There is a new comment in the ticket submitted by Seeta Seeta to Freshdesk   Comment added by : Mahmoud Emadeldin Mahmoud Elsayed  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM3FDE4D1F10CB46A6B80990808A3F4B2A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vignesh P</span></a>,
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<div class="MsoNormal">Please check now .</div>
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<div>From: Vignesh P &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, October 6, 2019 1:38 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Mustehsan Siddiqui &lt;[email-masked]&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Freshdesk Issue.</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Hi Seeta,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Thank you for helping me with your Freshdesk URL. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>To have this checked, please add me
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> as an occasional agent with the Admin role and global access. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Check your ticket status -
<a href="https://support.freshdesk.com/support/tickets/4620787" rel="noreferrer">https://support.freshdesk.com/support/tickets/4620787</a>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Vignesh P<br style="box-sizing: border-box">
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Product Specialist, Freshdesk, Freshworks<br>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>My working hours are from 09.30 AM to 06:30 PM GMT+1 (Monday - Friday). </span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Alternatively, you can contact our 24/5 support at +1 866 832 3090</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif'>On Sun, 6 Oct at 3:04 PM
<span class="separator">, Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vignesh P</span></a>,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>URL landmarkgroupservice.freshdesk.com</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Mahmoud</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>From: Vignesh P &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, October 6, 2019 1:30 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Mustehsan Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad
 Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: Freshdesk Issue.</span></div>
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<b><i><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Hi Seeta,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Thank you for your reaching out to Freshdesk Support!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>To have this checked, please add me
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> as an occasional agent with Admin role and global access. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Also, can you please confirm if your account URL is lsmindia.freshdesk.com?
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Looking forward to your reply!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Check your ticket status -
<a href="https://support.freshdesk.com/support/tickets/4620787" rel="noreferrer">https://support.freshdesk.com/support/tickets/4620787</a>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Vignesh P</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Product Specialist, Freshdesk, Freshworks</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>On Sun, 6 Oct at 1:33 PM
<span class="separator">, Seeta Seeta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi There,</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Since morning on the Freshdesk there is no update regarding the resolved and received tickets.  Due to that we are unable to see the productivity.</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>I have attached the screenshot as well. Kindly check this issue and get it done ASAP.</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thanks &amp; Regards,</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Seeta Kunwar</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'></span>
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