Subject: New Reply Received - Return
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 06 Oct 2019 06:56:06 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Return  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><font color="#1f497d"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D'>Dear Team,</span></font></div>
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<div class="MsoNormal"><font color="#1f497d"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D'>Please collect the item from me for return. Thanks.</span></font></div>
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<div class="MsoNormal"><font color="#1f497d"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'>Kind regards,</span></font></div>
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<div class="MsoNormal"><font color="#1f497d"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'>Rebecca Rato</span></font></div>
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<div>From:<font><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman"'>
 Splash &lt;[email-masked]&gt; <br>
<b><span style="font-weight:bold">Sent:</span></b> 30 September 2019 11:08 AM<br>
<b><span style="font-weight:bold">To:</span></b> Rebecca Rato &lt;[email-masked]&gt;<br>
<b><span style="font-weight:bold">Subject:</span></b> [External] Re: [#173840] - Return</span></font>
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<div class="MsoNormal"><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Rebecca,<br>
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Thank you for shopping with us.<br>
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In the meantime, an exchange is not available at <a href="http://www.splash.com" rel="noreferrer">
www.splash.com</a>. You can return online purchases through the below three channels:<br>
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·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>
·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
·You can now drop off your return to any (Splash) store across the UAE.<br>
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Here’s what you need to do.<br>
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·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></font></div>
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<font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 29 Sep at 5:48 PM
<span class="separator">, Rebecca Rato &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><font color="black"><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;color:black'>Dear Team,</span></font></div>
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<div class="MsoNormal"><font color="black"><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;color:black'>The order number is 9756039456.</span></font></div>
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<div class="MsoNormal"><font color="black"><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;color:black'>Thanks,</span></font></div>
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<div class="MsoNormal"><font color="black"><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;color:black'>Rebecca
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<div class="MsoNormal"><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Splash &lt;[email-masked]&gt;<br>
<b><span style="font-weight:bold">Sent:</span></b> Sunday, September 29, 2019 5:36 PM<br>
<b><span style="font-weight:bold">To:</span></b> Rebecca Rato &lt;[email-masked]&gt;<br>
<b><span style="font-weight:bold">Subject:</span></b> [External] Re: [#173840] - Return
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<div class="MsoNormal"><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Rebecca Rato,<br>
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<font color="#333333"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Thank you for getting in touch with us.</span></font><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></font>
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<font color="#333333"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Please provide us your order number so we can further assist you.</span></font><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></font>
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<font color="#333333"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>We look forward to hearing from you.</span></font><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></font>
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<font color="#333333"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Your friends,</span></font><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></font>
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<font color="#333333"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>The Support Team</span></font><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 28 Sep at 6:49 PM
<span class="xseparator">, Rebecca Rato &lt;[email-masked]&gt; wrote: </span>
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<span style="border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" id="x_FBCE623C-04C7-4FAD-B223-5856F63E8EFF" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1MjY3MTM0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zyeH6PvRif9gf3bfwS3CRLgmI7qVFjsGMyO7oTGbTUs" alt="Image removed by sender."></span></span></font></div>
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<span class="xseparator">Dear team </span></span></font><span class="xseparator"></span>
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<div class="MsoNormal"><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I ordered for size 16 however got a size 14. I need to return and exchange this product at the soonest.</span></font></div>
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<b><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;font-weight:bold'>Regards,</span></font></b><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Rebecca.</span></font></div>
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<font color="white"><span style='font-size:1.0pt;font-family:"fdtktid",serif;mso-bidi-font-family:"Segoe UI";color:white'>173840:1125156</span></font><font><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/173840