Subject: Re: Arabic Language Test - Mohammad Amir
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 5 Oct 2019 03:40:00 -0700 (MST)

Shakeeb's evaluation 
Spoken: 8 
Written: 8 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Saturday, 5 October, 2019 15:54:20 
Subject: Fwd: Arabic Language Test - Mohammad Amir 

Please get it evaluated internally. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Mohammad Amir" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Saturday, 5 October, 2019 15:52:42 
Subject: Arabic Language Test - Mohammad Amir 

		Foreign Language Screening Test 	Name 	Mohammad Amir 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Thank you for waiting, Sir I checked the order details and found that the mistake is by our side, we entered a wrong delivery address. We are really regretted for the inconvenience caused, sir can you wait for some more time as it's mistake and please co-operate, we are waving off the delivery charges for the inconvenience you faced. You are our valuable customer, we highly value our customers, so sir please wait. It would be very kind of you and we ensure you that such a mistake won't happen again and we will absolutely ameliorate our services. Thank You. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mohammad Amir. I am from Farrukhabad, Uttar Pradesh. 
I have a small family with six members; my parents, elder sister, younger brother, youngest sister and me. 
I have completed my basic education at madarsa and then came to Delhi for continuing the studies and start higher studies. I got admission for Bachelor in Arabic, at Jamia Millia Islamia, in 2013. Having completed the course I cracked JNU's entrance exam and got admission for Masters in Arabic, in 2016 and completed it last year in May. 

Having it completed I began to explore the horizons of professional world and work as a freelance translator and interpreter from Arabic into English/Urdu and vice versa. The themes of translation and interpretation varied from tourism, medical tourism, mechanical translation and interpretation to legal, business and academic translation and interpretation. 
I've scored 6.5 bands in IELTS as I got admission at University of Maryland but couldn't continue due to insufficient funds and couldn't get funds from Ministry of External Affairs, Government of India. As I was selected for ministry's scheme Atal Bhashantar Yojana. 
Now, I am working as a freelance and looking for a full time experience to go further and do something different. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	في الحقيقة، خدمة العملاء مجال واسع وكل ما نقوم بانحاز على رضى الزبائن قليل. وهناك فرق واضح بين الكلمتين الخدمات الجيدة والخدمات العظمى، حيث تتميز الأولى عن الثاني في كونها جودة عادية متطلبة لأي عمل وأما الثانية فهي جودة نحن نستمر في الحصول عليها من خلال سعينا وهذه ما تجعل أي شركة شركة رائعة متميزة. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لدي خبرة العمل مع العرب 
أنا أعرف طبيعتهم 
أنا أعرف كيف أرضي الزبائن 
أنا أفهم اللغة العامية أيضاً 
أنا أصغي إلى مشاكل الزبائن جيدا 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	أنا قمت بزيارة جنوب الهند العام الماضي والعام قبله. 
زرت ولاية كيرالا ومنطقة كوكن. كلتا المنطقتين جميلتان وتعرف لمناظرها الطبيعية والخلابة. 
يسحرني جمالهما الآسر حتى الآن. هنا سأتحدث عن ولاية كيرالا فقط. 
كنا في جماعة الأصدقاء متكونة من خمسة وعشرين شخصاً من مختلف أنحاء العالم منها تركيا، وتركمانستان، قزاقستان، وكرغزستان وما إلى ذلك. 
إن ولاية كيرالا تقع في جنوب الهند وتتمتع بسواحل بحر الهند المتموجة. 
إنني أحببت هناك الطبيعة، وأناسها وثقافتها التوفيقية القديمة، و المناخ وكل شيء. 
أقمت هناك لأسبوع وزرت الأماكن المختلفة والمساجد والمعابد. 
نحن نظمنا برنامجا لقراءة الكتب وقررنا أن نمنح من يقرأ الصفحات الأكثر بجائزة. 
مكثنا في المركب البيت وتمنعنا بجمال وأصوات شلالات، وزرنا محمية طبيعية وقلل الجبال، وزراعة الشاي وأناناس والبهارات الحريفة وغيرها. 
رجعنا بعد أسبوع سعداء ومنعشين.