Subject: Chats Not Assigned
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 3 Oct 2019 11:29:11 +0000

Hi Navin,

We have 2 agents available on Freshchat with the maximum limit of 3 chats per agents, still the chats are not automatically assigned to them. Here's the screenshot :

Group Level Screenshot :

Account Level Screenshot : We have multiple chats here which are unassigned.

Can you look into it on urgent basis.

Mahmoud.
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