Subject: Re: Agents Details
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>, Navinkumar Murthi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 1 Oct 2019 07:35:39 +0000

Already getting done, Ashish is working with our firewall vendor, he is online with them

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 01 October 2019 1:02 PM
To: Navinkumar Murthi <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Re: Agents Details

Hi @saurabh<mailto:[email-masked]>,

Can you please intervene your IT team & get this fixed.

@Navinkumar Murthi<mailto:[email-masked]> – Can you share your contact number as well, as Saurabh’s team is in India. I guess things will be quicker on a call.

Regards,

Mustehsan

From: Navinkumar Murthi <[email-masked]>
Date: Tuesday, October 1, 2019 at 11:21 AM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, saurabh <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Subject: Re: Agents Details

External email sender, please take precaution.

Hello Team,

We checked this from our end and seems the HTTPS calls are being blocked from your end. Would it be possible to loop in your IT team to take a quick look at this and let us know if there were any recent changes from the network front?

Also, can you please let us know if these domains were whitelisted or were there any changes made to the same so that it would help us get to the bottom of this issue here:
https://support.freshchat.com/support/solutions/articles/238233-list-of-domains-to-whitelist-to-start-using-freshchat

Please do check this once and let us know more on this.

Thanks,
Navin

On Tue, Oct 1, 2019 at 12:29 PM Navinkumar Murthi <[email-masked]<mailto:[email-masked]>> wrote:

Yes, Mustehsan,

I have raised this issue as priority internally and we'll have this sorted for you at the earliest possible.

Please allow us some time on this and we'll revert with an update as soon as possible.

Thank you.

Regards,
Navin

On Tue, Oct 1, 2019 at 12:20 PM Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>> wrote:

Hi Navin,

Would appreciate if you can expedite the fix, as the Chats are not going through the agents.

Regards,

Mustehsan

From: Navinkumar Murthi <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, October 1, 2019 at 10:43 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Re: Agents Details

External email sender, please take precaution.

Thank you for the information team,

We apologize for the inconvenience caused, but please allow us some time on this and we'll revert with an update on this at the earliest possible.

We are looking into this with our developers now and we will revert with more information on this soon, Jessie.

Thank you.

Regards,
Navin

On Tue, Oct 1, 2019 at 12:02 PM Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

HI Navin,

Please check the screenshot attached.

For our outsource team in Noida, India, RTS and Websock are not working. For Dubai, it is working.

Can you please check further and advise us on how to resolve this?

We are not able to reply to chats because of this reconnecting issue.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Urvika Chaudhary [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, October 01, 2019 10:26 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Navinkumar Murthi <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Agents Details

External email sender, please take precaution.

Hi Jessie,

Please find below the network diagnostics details and screenshot:

https://web.freshchat.com/diagnostics/html/index.html?browserinfo=Mozilla%2F5.0%20(X11%3B%20Linux%20x86_64)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F77.0.3865.90%20Safari%2F537.36&rtssocketinfo=Message(RTS)%20is%20not%20working&websocketinfo=WebSocket%20is%20not%20working&speedinfo=Download%20speed%20is%201.17Mbps&pinginfo=Ping%20success%3A%20262ms&cdninfo=CDN%20files%20are%20loaded.%20Time%20taken%20%3A8988ms&httpinfo=HTTPS%20call%20is%20working.%20Time%20taken%20%3A521ms

Urvika Chaudhary
Training Manager

________________________________

Live Salesman
[email-masked]<mailto:[email-masked]>

www.livesalesman.com<http://www.livesalesman.com/>

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Navinkumar Murthi" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 1, 2019 11:43:13 AM
Subject: RE: Agents Details

Hi Saurabh/Urvika,

Can you please let the agents run the network diagnostics?

https://web.freshchat.com/diagnostics/html/index.html

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Navinkumar Murthi [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, October 01, 2019 10:12 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Agents Details

External email sender, please take precaution.

Hello Jessie,

May I know if only those agents are facing this issue in specific?

Can you please try running this Network diagnostics and share the results with us so that we can understand the issue better here?
https://web.freshchat.com/diagnostics/html/index.html

We'll look into this from our end as well, Jessie.

Thank you.

Regards,
Navin

On Tue, Oct 1, 2019 at 11:09 AM Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

Hi Navin,

Our outsource team is Noida is having issues connecting to FRESHCHAT.

The internet is working but agents are not able to connect.

Find the attached screenshot and help us check why this is happening.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Seeta Seeta [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, September 29, 2019 11:54 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Agents Details

External email sender, please take precaution.

Hi Jessie,

Below are the agent's details.

Agents Name

Email Addess

Seeta Kunwar

[email-masked]<mailto:[email-masked]>

Fauzan Musalman

[email-masked]<mailto:[email-masked]>

Jalal Mohammed

[email-masked]<mailto:[email-masked]>

Mohammad Shafeeque

[email-masked]<mailto:[email-masked]>

Zafir Fadul

  [email-masked]<mailto:[email-masked]>

Ribhu Vrat

 [email-masked]<mailto:[email-masked]>

Abhishek Chugg

   [email-masked]<mailto:[email-masked]>

Muhammad Shameer

[email-masked]<mailto:[email-masked]>

Apoorv Joshi

[email-masked]<mailto:[email-masked]>

Rajan Verma

 [email-masked]<mailto:[email-masked]>

Ahmad Daher

[email-masked]<mailto:[email-masked]>

Shakeeb Arsalan

[email-masked]<mailto:[email-masked]>

Abdelkrim Allel

[email-masked]<mailto:[email-masked]>

Thanks & Regards,

Seeta Kunwar

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

--

Thanks and Regards,

<https://www.freshworks.com/>

Navin Kumar

Product Specialist

[email-masked]<mailto:[email-masked]> www.freshworks.com<http://www.freshdesk.com/>

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

--

Thanks and Regards,

Error! Filename not specified.<https://www.freshworks.com/>

Navin Kumar

Product Specialist

[email-masked]<mailto:[email-masked]> www.freshworks.com<http://www.freshdesk.com/>

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

--

Thanks and Regards,

[https://lh4.googleusercontent.com/-GKKVpwA9KGHVr-GSrOv_zK5NZ8KlY99jdtEvkyGiTQRvjBOdDOcSXK9SFcAivXmjnci3DO9giAO6n1D6Dqs8ybyNyZ_XGKCahPW5Q_ifBJUtLPHY6nMIXEgGaguZiX_kGhUq80G]<https://www.freshworks.com/>

Navin Kumar

Product Specialist

[email-masked]<mailto:[email-masked]> www.freshworks.com<http://www.freshdesk.com/>

--

Thanks and Regards,

[https://lh4.googleusercontent.com/-GKKVpwA9KGHVr-GSrOv_zK5NZ8KlY99jdtEvkyGiTQRvjBOdDOcSXK9SFcAivXmjnci3DO9giAO6n1D6Dqs8ybyNyZ_XGKCahPW5Q_ifBJUtLPHY6nMIXEgGaguZiX_kGhUq80G]<https://www.freshworks.com/>

Navin Kumar

Product Specialist

[email-masked]<mailto:[email-masked]> www.freshworks.com<http://www.freshdesk.com/>

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com