Subject: New Reply Received - Shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Sep 2019 18:24:33 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Shukran  Ticket comment <div class="ydpb237f21fyahoo-style-wrap">
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<div style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px">Dear</div>
<div style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px"><br></div>
<div style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px">When I try to link my shukran account, a message always appear that something went wrong and you will fix it</div>
<div style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px">Please advise on that</div>
<div style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px">and please add my previous orders shukran points to my account 1200000281715077 for orders number </div>
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<font><span style="font-size: 16px">9756280000 &amp; 9755903297</span></font><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, September 29, 2019, 9:23:02 PM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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                <div><div id="ydpb237f21fyiv6946150405"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Hossam,</div>
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<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">Thank you for getting
in touch with us.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">We are giving you 5
days from the order date to link your account. Once you link your account
within the 5 days of purchase, your points will be automatically credited
into your Shukran account. You can only earn the points on your last purchase.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">To link your Shukran
card, please follow the below steps:</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">1- Log in your
account.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">2- Go to My account
&gt; Shukran &gt; Link your account here.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">3- Follow the provided
steps on the webpage</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">After you have linked
your UAE Shukran account and you have 200 points or more, you will be eligible
to spend your points.<br> <br></span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">Feel free to get in touch
with us for further assistance.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal">
<div><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">Your friends,</span></div>
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<span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">The </span><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">S</span><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">upport Team</span>
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<div class="ydpb237f21fyiv6946150405freshdesk_quote">
            <blockquote class="ydpb237f21fyiv6946150405freshdesk_quote">
              On
              Sun, 29 Sep at 12:20 AM
              <span class="ydpb237f21fyiv6946150405separator">,  hossam yehia &lt;[email-masked]&gt;  wrote:
              <div>How can I claim my shukran points for previous online purchase / App Version: 6.19 / Android Version: 9</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/174215