Subject: RE: Complain
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 30 Sep 2019 05:44:38 +0000

Seeta Seeta,

Directly escalate this to the store team since it’s a store purchase moving forward.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta [mailto:[email-masked]]
Sent: Sunday, September 29, 2019 10:11 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: Complain

External email sender, please take precaution.
Hi Team,

Customer placed an order for a sanitizer however, it was expired. Customer wants to exchange the item and wants us to call him for the same.

Amir Rashid Mobile : 0501579541

Kindly look into this matter.

Regards,
Seeta Kunwar
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 September, 2019 21:06:17
Subject: Urgent

Hi Seeta,

With reference to the ticket number: 172737

Customer purchased an item from the store and it was expired. Customer is threatening to go to government agencies if someone does not contact him regarding an exchange.

"Hi, Today I visited at CENTERPOINT Khurais Road store, Invoice # 2104110730462090927, and buy KIDS SANITIZER Item code: 158644687 Which is already expired :01/07/2019. Need your urgent attention to remove all these products from your all stores to avoid any issues. If you team did not contact me for exchange this item, sure I have right to share invoice and item with government agencies. Amir Rashid Mobile : 0501579541
"

Please assist. Thank you.

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com