Subject: New Reply Received - Shukran points - recent online purchase
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 29 Sep 2019 20:07:15 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Shukran points - recent online purchase  Ticket comment <div>Hi,</div>
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<div class="">I tried to follow the steps, but </div>
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<div class=""><blockquote class=""><div class="" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><div class=""><div dir="ltr" class=""><div dir="ltr" class=""><div class="" style="margin-bottom: 0.0001pt; line-height: normal"><span class="" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>2- Go to My account &gt; Shukran &gt; Link your account here.</span></div></div></div></div></div></blockquote></div>
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<div class="">is not seen anywhere, please provide better instructions. </div>
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<div class="">Regards</div>
<div class="">Jamila</div>
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<div>On 29 Sep 2019, at 16:20, Babyshop &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div class="">Hi Jamila Badrudin,<br class=""><br class="">
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<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">Thank you for getting
in touch with us.</span></div>
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<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">​</span><br class="">
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<div dir="ltr" style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr" class="">As we can see your Shukran account is not linked with your centrepoint account.</span></div>
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<span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">​</span><br class="">
</div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">We are giving you 5
days from the order date to link your account. Once you link your account
within the 5 days of purchase, your points will be automatically credited
into your Shukran account. You can only earn the points on your last purchase.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class=""> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">To link your Shukran
card, please follow the below steps:</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class=""> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">1- Log in your
account.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">2- Go to My account
&gt; Shukran &gt; Link your account here.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">3- Follow the provided
steps on the webpage</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class=""> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">After you have linked
your UAE Shukran account and you have 200 points or more, you will be eligible
to spend your points.<br class=""> <br class=""></span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">Feel free to get in touch
with us for further assistance.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class=""> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal" class="">
<div class=""><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">Your friends,</span></div>
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<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">The </span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">S</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' class="">upport Team</span>
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              On
              Sat, 28 Sep at 12:34 PM
              <span class="separator">,  Jamila Badrudin &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div class="">Good afternoon,</div>
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<div class="">Why can’t I add my shukran points to my recent purchase.</div>
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<span style="font-family: Helvetica, Arial, sans-serif; font-size: 15px; background-color: rgb(255, 255, 255)" class="">For your reference, my order number is  </span><span style="font-family: Helvetica, Arial, sans-serif; font-size: 15px; color: rgb(0, 185, 229)" class=""><a href="https://www.babyshopstores.com/ae/en/my-account/order/9756239590?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color: rgb(0, 185, 229); text-decoration: none" class="" rel="noreferrer">9756239590</a></span>
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<div class="">See screenshot below:</div>
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<div style='font-family: "Noto Sans", sans-serif; box-sizing: border-box; -webkit-font-smoothing: antialiased' class=""><div class="lc-1ajdh4n e10ccb470" style="display: flex; align-items: flex-start; font-size: 0.9em; margin: 0.3em; max-width: 100%; flex-direction: row; box-sizing: border-box; -webkit-font-smoothing: antialiased"><div class="e10ccb473 lc-l23bfi" style="display: flex; flex-direction: column; overflow: hidden; align-items: flex-start; box-sizing: border-box; -webkit-font-smoothing: antialiased"><div class="lc-1ubzhhd emwkn670" style="display: inline-block; max-width: 100%; margin-bottom: 0.1em; border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; border: 0px; padding: 0px; box-shadow: none; box-sizing: border-box; -webkit-font-smoothing: antialiased"><div class="eovu8nx0 lc-zvcr4q" style="white-space: pre-line; word-wrap: break-word; overflow-wrap: break-word; max-width: 100%; padding: 0px; font-size: 14px; border-top-left-radius: inherit; border-top-right-radius: inherit; border-bottom-right-radius: inherit; border-bottom-left-radius: inherit; box-sizing: border-box; -webkit-font-smoothing: antialiased"><span class="Linkify" style="box-sizing: border-box; -webkit-font-smoothing: antialiased">this is the message</span></div></div></div></div></div>
<div style='font-family: "Noto Sans", sans-serif; box-sizing: border-box; -webkit-font-smoothing: antialiased' class=""><div class="lc-1ajdh4n e10ccb470" style="display: flex; align-items: flex-start; font-size: 0.9em; margin: 0.3em; max-width: 100%; flex-direction: row; box-sizing: border-box; -webkit-font-smoothing: antialiased"><div class="e10ccb473 lc-l23bfi" style="display: flex; flex-direction: column; overflow: hidden; align-items: flex-start; box-sizing: border-box; -webkit-font-smoothing: antialiased">
<div style="box-sizing: border-box; -webkit-font-smoothing: antialiased" class=""></div>
<div class="lc-1ubzhhd emwkn670" style="display: inline-block; max-width: 100%; margin-bottom: 0.1em; border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; border: 0px; padding: 0px; box-shadow: none; box-sizing: border-box; -webkit-font-smoothing: antialiased">
<div class="eovu8nx0 lc-zvcr4q" style="white-space: pre-line; word-wrap: break-word; overflow-wrap: break-word; max-width: 100%; padding: 0px; font-size: 14px; border-top-left-radius: inherit; border-top-right-radius: inherit; border-bottom-right-radius: inherit; border-bottom-left-radius: inherit; box-sizing: border-box; -webkit-font-smoothing: antialiased"><span class="Linkify" style="box-sizing: border-box; -webkit-font-smoothing: antialiased">Uh oh, something went wrong. We're sorry, we're working on getting things back on track. In the meantime, get in touch with us if you need help.</span></div>
<div class="eovu8nx0 lc-zvcr4q" style="white-space: pre-line; word-wrap: break-word; overflow-wrap: break-word; max-width: 100%; padding: 0px; font-size: 14px; border-top-left-radius: inherit; border-top-right-radius: inherit; border-bottom-right-radius: inherit; border-bottom-left-radius: inherit; box-sizing: border-box; -webkit-font-smoothing: antialiased"><span class="Linkify" style="box-sizing: border-box; -webkit-font-smoothing: antialiased"><br class=""></span></div>
<div class="eovu8nx0 lc-zvcr4q" style="white-space: pre-line; word-wrap: break-word; overflow-wrap: break-word; max-width: 100%; padding: 0px; font-size: 14px; border-top-left-radius: inherit; border-top-right-radius: inherit; border-bottom-right-radius: inherit; border-bottom-left-radius: inherit; box-sizing: border-box; -webkit-font-smoothing: antialiased"><span class="Linkify" style="box-sizing: border-box; -webkit-font-smoothing: antialiased">Regards</span></div>
<div class="eovu8nx0 lc-zvcr4q" style="white-space: pre-line; word-wrap: break-word; overflow-wrap: break-word; max-width: 100%; padding: 0px; font-size: 14px; border-top-left-radius: inherit; border-top-right-radius: inherit; border-bottom-right-radius: inherit; border-bottom-left-radius: inherit; box-sizing: border-box; -webkit-font-smoothing: antialiased"><span class="Linkify" style="box-sizing: border-box; -webkit-font-smoothing: antialiased">Jamila Badrudin</span></div>
<div class="eovu8nx0 lc-zvcr4q" style="white-space: pre-line; word-wrap: break-word; overflow-wrap: break-word; max-width: 100%; padding: 0px; font-size: 14px; border-top-left-radius: inherit; border-top-right-radius: inherit; border-bottom-right-radius: inherit; border-bottom-left-radius: inherit; box-sizing: border-box; -webkit-font-smoothing: antialiased"><span class="Linkify" style="box-sizing: border-box; -webkit-font-smoothing: antialiased"><br class=""></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/173262