Subject: Complain
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 29 Sep 2019 11:11:16 -0700 (MST)

Hi Team, 

Customer placed an order for a sanitizer however, it was expired. Customer wants to exchange the item and wants us to call him for the same. 

Amir Rashid Mobile : 0501579541 

Kindly look into this matter. 

Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 29 September, 2019 21:06:17 
Subject: Urgent 

Hi Seeta, 

With reference to the ticket number: 172737 

Customer purchased an item from the store and it was expired. Customer is threatening to go to government agencies if someone does not contact him regarding an exchange. 

"Hi, Today I visited at CENTERPOINT Khurais Road store, Invoice # 2104110730462090927, and buy KIDS SANITIZER Item code: 158644687 Which is already expired :01/07/2019. Need your urgent attention to remove all these products from your all stores to avoid any issues. If you team did not contact me for exchange this item, sure I have right to share invoice and item with government agencies. Amir Rashid Mobile : 0501579541 
" 

Please assist. Thank you. 

Regards, 
Apoorv