Subject: New Reply Received - Shukran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 29 Sep 2019 17:58:10 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Shukran  Ticket comment <div>Hi </div>
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<div>That is exactly why I emailed you guys because I cannot link the account. I even gave you the card number so you could link it from your end. </div>
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<div>This is the error message I have been receiving since yesterday: </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1MDk2MzkzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lL2NcWyYcBAyg7GR47ZHjOZC__MMI5ix7zxYgbSe2vc" alt="image1.png" id="CD636D9B-199F-46BB-B62F-4191FA45D38C"><br><br><div id="AppleMailSignature" dir="ltr">Thanks<div>Mariam </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sep 29, 2019, at 21:20, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div>Hi Mariam Khan,<br><br>
</div>
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<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Thank you for getting
in touch with us.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>We are giving you 5
days from the order date to link your account. Once you link your account
within the 5 days of purchase, your points will be automatically credited
into your Shukran account. You can only earn the points on your last purchase.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>To link your Shukran
card, please follow the below steps:</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>1- Log in your
account.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>2- Go to My account
&gt; Shukran &gt; Link your account here.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>3- Follow the provided
steps on the webpage</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>After you have linked
your UAE Shukran account and you have 200 points or more, you will be eligible
to spend your points.</span></div>
<div dir="ltr" style="margin-bottom: 0.0001pt; line-height: normal">
<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>​</span><br>
</div>
<div style="margin-bottom: 0.0001pt; line-height: normal" dir="ltr"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">If you are still unable to link you Shukran account so please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully at (website url).<br> <br></span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Feel free to get in touch
with us for further assistance.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal">
<div><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Your friends,</span></div>
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<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>The </span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>S</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>upport Team</span>
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<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Sat, 28 Sep at 11:57 PM
              <span class="separator">,  Mariam Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div>Trying to link my shukran to my centerpoint account, however unable to do so.

Shukran card # 1800 0000 5509 9271 </div>
            </span>
</blockquote>
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</div></div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/174195