Subject: New Reply Received - ORDER CANCELLATION
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 29 Sep 2019 14:56:55 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  ORDER CANCELLATION  Ticket comment <div>Dear Team,<br>
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A return was created as requested.
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<span class="labelnormal"><span class="labelname_sf">Ali Hammad</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>29/9/2019 3:31 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#173073] - ORDER CANCELLATION<br>
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/173073" rel="noreferrer">#173073</a> raised by sanjaya attanayake ([email-masked]).</div>
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<div dir="ltr">Hi Team,</div>

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<div dir="ltr">With the reference tracking number SOR002645811, kindly return the item to Landmark warehouse as customer wants to cancel the order.</div>

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<div dir="ltr">Regards,</div>

<div dir="ltr">Seeta Kunwar</div>
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<blockquote class="freshdesk_quote">On Sun, 29 Sep at 3:29 PM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">Hi Sanjaya,<br>
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<div><span dir="ltr" style="font-size:14px">Thank you for contacting us.</span></div>

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<div><span dir="ltr" style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We see that you want us to cancel your order with order number: 9756181143. </span></div>

<div><span dir="ltr" style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">​</span></div>

<div dir="ltr"><span dir="ltr" style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. </span></div>

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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. </span></div>

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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>

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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Your friends,</span></div>

<div><span style="font-size:14px">The Support Team </span></div>
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<blockquote class="freshdesk_quote">On Sat, 28 Sep at 9:22 AM <span class="separator">, sanjaya attanayake &lt;[email-masked]&gt; wrote: </span>

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<div>Good Day !</div>

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<div dir="ltr" style="text-align:left">Kindly cancel following order. I have cancelled the order via splash app but I haven't got a confirmation yet.</div>

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<div dir="ltr" style="text-align:left">Order number : 9756181143</div>

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<div dir="ltr" style="text-align:left">Regards</div>

<div dir="ltr" style="text-align:left">Sanjay</div>

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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/173073