Subject: RE: Bad Quality
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 29 Sep 2019 06:25:56 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

As per our policy shipment can be taken return within 14 days only. However, it is an old case you may refuse him to take the return.

Please be apprised that last year also on 20th Nov. customer had created RMA to return this item due to size issue.

Regards
Imran
T: +971-45172116
M: +971-588813326

From: Seeta Seeta <[email-masked]>
Sent: Saturday, September 28, 2019 4:48 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: Bad Quality

External email sender, please take precaution.
Hi Team,

With the reference order number: 9833427049, Customer placed the order on Oct 2018, Now he is complaining about the sole and the item quality.

We have already push back the customer but he is not satisfied with our resolution.

Could you please help us in this concern.

Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 26 September, 2019 21:59:23
Subject: PUMA

Hi Seeta,

Please  have a look at this ticket when you're in the shift tomorrow.

156616 - Customer has ordered shoes from us in October 2018 which were delivered on Oct 30, 2019. Customer is saying the shoes are hurting his feet after using the shoes for almost a year.

Please look into it.

Thank you.

Regards,
Apoorv

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