Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 27 Sep 2019 07:22:18 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Delivery  Ticket comment <div>What happen to my order? Until now there is no progress in the shipment,   it's not my fault that the address is not correct, and I'm sure that the shipping address I wrote in my order is correct since i have received one of my order... I always do follow up my order, and you said you will do action but then why there is no update in my order, it's still there in aramex with the wrong address!!!!!!  </div>
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<div>On Wed, Sep 25, 2019 at 10:31 AM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv9388794124"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div>Hi Nasheba Cabugatan,<br><br>
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<div style='color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Thank you for getting in touch with us.</div>
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<div dir="ltr" style='color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>I am now contacting our logistics department to find out what happened, and get your shipment deliver on priority.</div>
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<br>Again, please accept our sincere apologies for this unexpected delay.<br>
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              On
              Wed, 25 Sep at  9:11 AM
              <span class="yiv9388794124separator">,  Nasheba Cabugatan &lt;[email-masked]&gt;  wrote:
              <div>Please do follow up my order, until now there is no progress in shipping...  It's been 12days when i placed my order.... </div>
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<div class="yiv9388794124freshdesk_quote"><blockquote class="yiv9388794124freshdesk_quote">
<div>On Mon, Sep 23, 2019 at 11:36 AM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv9388794124"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Nasheba Cabugatan,<br><br>Thank you for contacting us.<br>
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<div dir="ltr">We apologise for the inconvenience caused.</div>
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<br>We can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it.<br><br>We have already forwarded your address to our courier partner, Rest assured we are contacting the courier team to deliver shipment on priority basis.</div>
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<div dir="ltr">I thank you for your understanding and patience.<br><br>Your friends,<br>The Support Team<br><br><br>
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            <blockquote class="yiv9388794124freshdesk_quote">
              On
              Mon, 23 Sep at 11:20 AM
              <span class="yiv9388794124separator">,  Nasheba Cabugatan &lt;[email-masked]&gt;  wrote:
              <div>Hi good morning... </div>
<div id="yiv9388794124yMail_cursorElementTracker_1569222773025"> I just want to make follow up for my order,  still no progress in shipment... Wen I tract in aramex, the address is still the same and no progress in shipment..  It's been  9 days when I placed my order. How come the address is different from one of my order? I already received one of my order, but the other is in different district? Please do follow up my order in your courier. THANKS! </div>
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<div class="yiv9388794124freshdesk_quote"><blockquote class="yiv9388794124freshdesk_quote">
<div>On Fri, Sep 20, 2019 at 6:28 PM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv9388794124"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">​Hi Nasheba Cabugatan,<br><br>Thank you for ​providing us the requested information.<br><br>​We have forwarded your address to our courier partner to arrange a delivery.</div>
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<div dir="ltr">Our courier partner contact you for delivery.<br><br>​Feel free to contact us for further assistance.</div>
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<br>Your friends,<br>The Support Team<br><br><br>
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